The opportunity

As our Account Manager Lead you will lead the strategic relationship between ITP and partner agencies for an assigned portfolio, supporting alignment with partner long-term goals and objectives. You will have the opportunity to maintain a strong understanding of partner agencies' digital/ICT priorities, ensuring service proposals and account plans are aligned, while identifying opportunities to optimise ICT investment and maximise operational outcomes.

You will also be responsible to:

• Drive high-impact negotiations with senior stakeholders and vendors to achieve mutually beneficial results.
• Develop and implement strategic account plans that maximise the value of ITP for partner agencies.
• Develop and present clear, concise, and actionable submissions, proposals, reports, and briefings related to ITP services and products to support informed decisions.
• Provide trusted, high-level advice on ICT strategy, risks, and opportunities to senior stakeholders.
• Lead and coordinate Account Managers across a portfolio, fostering a high performing, inclusive culture through coaching, mentoring and knowledge sharing.
• Provide oversight to resolve escalations related to strategically important initiatives, using relationships and influence to reduce friction, overcome challenges, and keep delivery on track.
• Actively participate in identifying and implementing continuous improvement and AI enablement opportunities in account management processes, tools and templates.
• Champion a customer experience (CX) mindset, embedding service excellence into everything ITP delivers.

What we are looking for (qualifications, registrations, experience)

• Demonstrated leadership in building and sustaining trusted relationships with senior leaders across complex stakeholder environments, influencing outcomes without relying on formal authority.
• Experience in championing and embedding a customer experience (CX) mindset, using feedback and regular review rhythms to improve service experience and outcomes.
• Applied strong business acumen to translate organisational priorities into practical ICT proposals and account plans that maximise value, benefits and operational outcomes.
• Successfully negotiated complex outcomes and resolve competing customer and internal priorities through clear options, trade-offs and documented agreements.
• Produced decision-ready communication that is clear, concise and actionable, enabling informed decisions on ICT services, risks, dependencies and initiatives.
• Demonstrated leadership in developing others through coaching and performance expectations, build capability and knowledge sharing, and role-model ethical and accountable behaviours under pressure.

Why work for DPI

You will enjoy a variety of benefits DPI have to offer, including:

• Attractive salary + 12.75% super
• Get work-life balance flexibility and support you need to thrive, with up to 50% WFH
• Follow your path wherever it leads with our learning and development opportunities
• Work with passion and purpose
• Have a tangible impact, for today and tomorrow
• Enjoy interesting, diverse work
• Enjoy role clarity and role autonomy
• Be part of our one, diverse DPI

Learn why our people choose DPI and more importantly why they stay.

Find purpose you feel, impact you see and a legacy you bring to life.

Applications to remain current for 12 months.
Job Ad Reference: QLD/690771/26
Closing Date: Tuesday, 23 June 2026