Duties and Responsibilities:

• Technical selling by providing effective solution for formulation development to create impactful projects to the business.

• Working closely with customer by troubleshooting and resolving any issues arise during formulation development or manufacturing.

• Supporting technical inquiries by providing solution to accelerate the business developments.

• Work as team player to provide technical solutions to key customers within the country.

• Work with value added service team to bring solutions to support business development.

• Conduct regular business reviews with key customer to assess their needs, address concerns and provide solutions that meet their objectives

• Collaborate with cross-functional teams, such as industry market management, value added service team, customer service to ensure seamless delivery of products/services to achieve excellent customer experience.

• Identify upselling and cross-selling opportunities within existing accounts to maximize revenue generation.

• Stay updated on industry trends, market conditions, and competitor activities to proactively identify potential threats and opportunities.

• Prepare and present reports on account performance, sales forecasts, and market insights to internal stakeholders.

• Manage contract negotiations, contract renewals, and pricing for his/her account.

• Collaborate with suppliers to provide feedback and insights from customers, contributing to the development of new products/services.

• Plans out customer visit independently. Monitors, updates, and submits report of competitors and keeps records in CRM of existing and prospective customers.

• Support the team with other responsibilities as required.

Job Requirement/Specification:                

Education: Bachelor’s Degree in Cosmetic Science, Chemistry, or any related Science field       

Experience: Minimum 3 years of technical/sales experience in Personal Care/Beauty/Household Care ingredients industry

Others:

• Good business acumen and communication skills to build long-standing and successful relationships with customers.

• Strategic thinking and problem-solving abilities to identify customer challenges, propose innovative solutions, and drive business growth.

• Strong negotiation and influencing skills to navigate complex customer relationships and achieve mutually beneficial outcomes.

• Adapt & develop solutions as per customer needs with clear & decisive communication.

• Analytical mindset with the ability to interpret data, extract insights, and make data driven decisions.

• Exceptional organizational and time management skills to effectively prioritize tasks, manage multiple projects and meet deadlines.

• Good understanding with salesfore CRM software and other relevant tools

• Ability to travel to visit customer as needed.

• Strong Collaboration, negotiation, persuasion skills

• Certification or training in sales, account management or customer relationship
  management is a plus.

• High competency working with Microsoft office.

• Work independently with minimum supervision

• Self-motivated and disciplined approach is essential.

• Proficiency in English is essential, fluent in any SEA language is an added advantage.