Division/Section: Planning Environment & Lifestyle / Environmental Health & Regulation

Position Type: Permanent Full Time (9 day fortnight, 36.25 hours/week)

Salary Range: LGO2- LGO3 ( $67,410 - $81,390 per annum + superannuation) based on skills, qualifications and experience

Location: Townsville

Provide daily care for animals including feeding, cleaning, enrichment, and general husbandry, while assessing behaviour and making clear rehoming recommendations. Monitor health, identify illness or injury, support veterinary care, administer treatments, and safely handle animals of all temperaments, including fearful or aggressive, using humane practices. Assist with euthanasia where required.

Deliver strong customer service by supporting adopters and owners, maintain accurate records and data from intake to exit, and provide front-of-office support including enquiries and payments. At Level 3, act as a designated ‘Relevant Person’ under Council approvals in line with the Medicines and Poisons Act 2019.

• Demonstrated commitment to workplace safety, compliance, and legislative obligations
• Strong communication skills to engage effectively in a sensitive, community-facing environment
• Excellent time management and ability to prioritise competing demands
• Sound knowledge of animal welfare standards and shelter support programs
• Proficiency in Microsoft Office applications
• Working knowledge of relevant local/state animal legislation and ability to apply it diplomatically
• Investigation and evidence-gathering skills for compliance-related matters
• Ability to assess and document dog and cat behaviour for rehoming suitability
• Minimum Certificate II in Animal Studies (or equivalent)
• Current C-class driver licence and Working with Children Check (Blue Card)
• Ability to obtain Authorised Persons Card and First Aid certification
• Availability for weekend and public holiday shifts

• Relevant Certificate IV qualification (Animal Behaviour/Training or Vet Nursing or equivalent)
• Minimum 5 years’ industry experience with domestic animals
• Approved ‘Relevant Person’ under Council’s General Approval (Medicines and Poisons Act 2019)

Townsville City Council is the largest local government authority in Northern Australia. We’re committed to supporting our people through a strong focus on work–life balance, a positive and inclusive culture, and a shared passion for making a meaningful impact in our community.

We have a range of benefits that confirm this commitment:

• 5 weeks annual leave + 17.5% leave loading
• 3 weeks Personal/Carers Leave
• 14 weeks paid Parental Leave
• Domestic and Family Violence Leave
• Natural Disaster Leave
• Uniforms, tools and PPE provided
• Annual wage progression
• Up to *13.5% Superannuation employer contribution for contributing members
• Salary Sacrifice opportunities
• Access to a range of learning and development opportunities, including on-the-job learning and formal training programs
• Fitness Passport program offering discounted membership to selected health and wellbeing facilities
• Employee Loyalty Program offering discounts at selected local businesses
• Employee Assistance Program
• The Council contribution to employees' superannuation for contributing employees shall be 13.5% of the employees' ordinary time earnings subject to the employee contributing a minimum of 6% of their ordinary time earnings.

Contact Person: Jodie

Contact Email: ***email_hidden***

Your application can be submitted through the 'Apply' button. Please include a cover letter (maximum 2 pages), outlining how your skills, qualifications and experience would allow you to achieve success in this role. We also will require your resume which should confirm any licences and qualifications your hold.

For Further Information Review The Position Description.

We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply!

All successful candidates are required to undergo drug and alcohol testing as part of the recruitment process. Please be aware Townsville City Council has a ‘zero tolerance’ policy to drugs and alcohol in the workplace.

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact **************@townsville.qld.gov.au or phone 07 4727 9*** for a confidential discussion.

• Animal Care Officer - Position Description.pdf