Exciting Federal Government Opportunity!

APS3 Participant Support Officer

Opportunity in Mackay!

Australian Citizenship is required!

Reasons to Apply - At a Glance

• This role offers the chance to make a meaningful impact while building your skills in administration and customer service.
• Join a growing Federal Government agency with a strong focus on operational excellence and career development.

The Logistics

• Contract until the end of December 2026 with the possibility of extension or permanency.
• Hourly rate of $37.36 + super.
• Australian Citizenship is required.

Your new company

Your organisation delivers a national support system for Australians living with disability, funding essential services tailored to individual needs and helping people achieve their goals. As a growing Federal Government agency focused on operational excellence, this role offers a chance to contribute to meaningful initiatives and take your career to the next level.

Your new role

You will be responsible for:

• Acting as the first point of contact for participants and stakeholders, providing clear advice and support.
• Managing and resolving participant matters by actioning planning tasks in line with relevant legislation.
• Delivering front reception support, including assisting with self-help kiosks and online services.
• Responding to enquiries via phone, email, and in person, and referring to appropriate services when required.
• Coordinating appointments and ensuring accessibility for all participants.
• Performing data entry, maintaining accurate records, and recording feedback and complaints in business systems.

What you'll need to succeed

The successful applicant will demonstrate:

• Strong communication skills with the ability to engage empathetically with participants.
• A commitment to delivering high-quality customer service and supporting individuals with disabilities.
• Ability to manage multiple priorities efficiently and maintain attention to detail.
• Problem-solving capability to identify issues and develop practical solutions.
• Knowledge of disability services and frameworks (or willingness to learn).
• Ability to work collaboratively in a team environment and adapt to changing priorities. A compassionate and empathetic approach to supporting individuals with disabilities.

What you'll get in return

• An opportunity to progress your career with a large Federal Government agency.
• A positive and open working culture, with training provided.
• Weekly pay cycle.
• Online timesheet submission and approval.
• Nominated superannuation fund.

What You'll Get in Return

• An opportunity to progress your career with a large Federal Government agency.
• A positive and open working culture, with training provided.
• Weekly pay cycle.
• Online timesheet submission and approval.
• Nominated superannuation fund.

What you need to do now

If this role sounds like something you'd be interested in pursuing, click 'Apply Now' or forward your current CV to lau•••••••••••@hays.com.au. Please include a short summary outlining your suitability for the role.
If this role doesn't quite suit you, but you're interested in exploring new opportunities, please contact us to arrange a confidential discussion about your career.