The Assistant Manager plays a key role in ensuring the smooth daily operation of the service. This role supports the Service Manager across compliance, staffing, family communication, administration, and educator engagement. The position ensures high-quality service delivery through compliance audits, effective scheduling, operational support, and maintaining strong relationships with families, children, and the educator team.

Key Responsibilities

Compliance & Regulation

· Assume the role of Nominated Supervisor in the absence of the Service Manager;

· Deliver scheduled and targeted regulatory assurance audits;

· Identify compliance gaps and practical barriers to implementing new legislative requirements;

· Escalate emerging risks and systemic issues to Service Manager and Board;

· Manage risk minimisation plans for children with allergies, medical needs, and health conditions;

· Contribute insights that inform the development of implementation tools resources and training in governance and policy and procedure measures; and

· Support BSEL’s commitment to being a childsafe organisation and maintaining strong health, safety and compliance practices.

Business Operations and Administration

· Create and manage weekly rosters, ensuring educator availability, qualifications, ratios and classroom needs are met;

· Arrange staffing allocations, break scheduling, programming/planning times, and support coverage;

· Support administrative duties, including but not limited to processing enquiries, updating system records, and preparing enrolment packs;

· Provide educator ratio support as required throughout the day;

· Conduct and document fire drills, lead lockdown drills, and support emergency preparedness in accordance with regulations.

· Manage the purchasing and rotation of consumables, resources and equipment

· Support work health & safety obligations

Human Resources

· Support HR-related tasks, including team communication, check-ins, and educator meetings;

· Oversee new team member orientations ensuring they are provided with policies and procedures training;

· Support educators across the centre

· Maintain a working knowledge of NQF, NQS and best practice early childhood education.

Family Engagement & Communication

· Support communication with families through Storypark posts and wellbeing updates

· Maintain positive relationships with families and respond to general enquiries.

Selection Criteria

Essential:

· A minimum of one year’s demonstrated experience as an Assistant Manager in an early childhood setting is required;

· Experience in education and care regulatory compliance, quality assurance or audit activities; and

· Understanding of early learning centre operations and the practical realities of implementing regulations into practice.

· Experience in an administrative, compliance, auditing or customer service-focused role, with a strong commitment to high-quality service delivery;

· Qualifications in early childhood, compliance or a related field;

· Strong communication and interpersonal skills, with the ability to engage confidently and respectfully with diverse stakeholders;

· High attention to detail, sound judgement and a strong commitment to confidentiality;

· Self-motivated, organised and able to work independently while managing competing priorities;

· Proficiency in Microsoft Office, particularly Excel and Word;

· Current Blue card; First Aid and CPR; National Child Safety Training