About the role

East Hotel is seeking an experienced Banquet Operations Manager to plan, coordinate and oversee the delivery of conferences, corporate functions and events within a busy hotel and hospitality environment.

The role is responsible for coordinating all operational aspects of conferences and events, including client liaison, event logistics, staffing coordination, catering delivery, and on-the-day event management to ensure exceptional service standards and client satisfaction.

Key responsibilities

The Banquet Operations Manager will be responsible for, but not limited to:

• Assist in the management of a busy, quality-focused conferencing and events department and external catering operations if required.
• Grow the business by lifting the profile of conferencing and events through exceptional customer service and high-quality food and beverage offerings.
• Ensure all staff are trained and assessed & regularly re-trained in all areas of customer service and set-up of conference and events spaces.
• Meet and greet clients on the day of the event.
• Confirm catering times and happenings of the event with the client according to the BEO and then liaise with the chefs and EM of any changes.
• Deal with the day to day operations of conferences by delivering catering, assisting with AV connections / problems.
• Be the operation POC to all conferences and events during the shift.
• Set up and pack down conference rooms
• Create handover for the evening operations team and hand over day time events to evening
• events/ set up to the F&B manager and EM.
• Communicate with management of any damages, issues to the conference rooms &
• equipment.
• Communicate with management of any issues / complaints / food feedback of conferences
• Communicate with the chef of any time changes, food requirements.
• Attend BEO meetings with EM, chef, F&B manager & coordinators.

Qualifications, Skills and Experience

To be successful in this role, candidates must have:

• AQF Diploma level qualification or at least 3 years of highly relevant employment experience as a substitute 
• Experience in similar management roles - preferably Italian-style venues.
• Current Food Safety Supervisor certification or willingness to acquire
• RSA certification or willingness to acquire
• Demonstrated experience in: people management and leadership, ordering, rostering.

Further information about business

• We are proud members of the Australian Hotels Association and pay in accordance with the Hospitality Industry (General) Award 2020.
• If you would like to be part of a team that is dynamic and ever evolving, please apply via the apply button or email [email protected].
• You must have full working rights in Australia to be considered.