About the role

This is an exciting opportunity to join the dynamic team at Crest Insurance as a Broker Assistant. As a Broker Assistant, you will play a crucial role in supporting our team of experienced brokers, ensuring seamless client service and contributing to the overall success of our business. In this full-time position based in Bundall, Queensland, you will have the chance to develop your skills and expertise within a thriving financial services environment.

What you'll be doing

• Broker support and insurance administration

• Liaising with insurers on renewals, endorsements, cancellations, and policy maintenance

• Preparing client documentation including claims histories

• File management, compliance support, and file reviews

• Managing diaries, follow‑ups, and task lists

• Handling inbound and outbound calls and emails

• Updating clients and stakeholders in a timely and professional manner

• Monitoring regulatory and policy‑related changes

• Supporting best‑practice customer service outcomes

What we're looking for

• Experience insurance broking - Tier 2 minimal requirement

• Knowledge of insurance products, policies, and regulations

• Self-motivated with the ability to work well within a team

• Excellent communication and interpersonal skills

• Organisational and time management skills

• Comfortable working in a fast-paced, dynamic environment

• Experience using SCTP, Sunrise and Insight

What we offer

At Crest Insurance, we are committed to providing our employees with a supportive and rewarding work environment. As a Broker Assistant, you can expect:

• Competitive remuneration

• Comprehensive training and development opportunities to enhance your skills and knowledge

• Flexible work arrangements, including the option to work from home on a regular basis

• A collaborative and inclusive team culture that values your contributions

• Opportunities for career progression