About the Company

Auscare Group is a family-owned provider of disability and in-home aged care services. Our service portfolio includes NDIS, CHSP, Support at Home (SAH), DVA and related programs. In addition, we provide temporary staffing solutions to residential care facilities, operate a Registered Training Organisation (RTO), and have established an international school.

Our vision is to be a provider of premium services and an employer of choice across acute care, aged care, home and community care, disability services, and hospitality.

About the Role

This role will lead the NDIS business unit, delivering NDIS-funded supports to eligible participants. You will be responsible for building and growing the division, supported by the Disability Services Manager, with a strong focus on participant outcomes, compliance, and sustainable growth across the North of Perth and the Southwest of Western Australia.

Essential business development and client acquisition experience is required to successfully build and expand the division.

The Client Engagement & Intake Officer will coordinate the intake process for new participants, guiding them from initial enquiry through to the start of services with a smooth and supportive experience.

This role is central to building trusted relationships with clients, veterans, community organisations, and allied health professionals through clear communication and responsive service delivery. By nurturing referral networks and ensuring person-centred engagement, you’ll contribute to sustainable participant growth and a positive introduction to services.

About You

This is a significant opportunity for the right person, someone with strong commercial acumen, sector knowledge, and the drive to build and lead a growing service.

You may not fit a traditional mould, but you must bring:

• A business-focused mindset with a strong results orientation

• Experience in disability service coordination, workforce allocation, and contractual compliance

• Minimum 3-5 years of experience in disability service coordination is required

• The ability to work autonomously while contributing positively to a team environment

• Sound judgement, decision-making capability, and strong problem-solving skills

About the Job

This is a senior, hands-on leadership role. It is demanding, fast-paced, and outcomes-driven. Success will require resilience, accountability, and a clear commitment to growth and quality service delivery.

Additional Requirements

• Relevant tertiary qualification in social sciences, health, or allied health (preferred)

• Minimum of 1 to 2 years experience in Intake Coordination, Engagement, Business Development, or Support Coordination—preferably in the Disability, Aged Care, or Community Care sectors

  · Excellent interpersonal communication skills, with the ability to build trust and strong professional relationships across diverse groups

  · A proven ability to leverage existing networks and proactively develop new referral sources

  · Strong organisational competence, attention to detail, and proficiency with CRM and documentation systems

  · A strategic, proactive mindset and dedication to achieving measurable growth in participant numbers and service quality

  · Commitment to person-centred care and delivering exceptional client experiences

  · Respect for confidentiality, privacy, and professional standards in handling sensitive information

  · National Police Check

  · NDIS Workers Screening Card and Police Check

  · Blue Card

  · Own registered vehicle and current driver license

  · Right to work in Australia
  

Auscare Group is an equal opportunity employer. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples and individuals from diverse backgrounds.

Queries and Applications

Applications, including a current CV, should be submitted to:

*******@auscaregroup.com.au