At TOGA Health (saje), we believe that how a person feels when they walk through the door matters just as much as the care they receive inside.

We are building a new model of mental health care — one that integrates human connection, healing hospitality and clinical excellence. Our specialty clinics are designed to be places where clinicians feel supported, patients feel seen, and operational systems quietly enable extraordinary care. By integrating psychiatry, psychology, GP, allied health and a range of other mental health clinicians, including advanced therapies in one location, we ensure seamless communication between care providers for holistic patient outcomes.

This is where you come in!

We are seeking a Client Experience Coordinator to help shape the emotional tone of our clinic, someone who ensures every person who walks through our doors feels calm, respected and genuinely cared for.

About the Role

We have deliberately reimagined the traditional reception and administrative function within a medical practice. In most clinics, one person is expected to simultaneously welcome patients, manage bookings, support clinicians, process payments and handle competing demands, all while seated in a busy, open reception environment. We believe that this model makes it difficult to deliver the depth of care, presence and professionalism our community deserves.

For this reason, we have intentionally separated the traditional role into two distinct but equally valued functions. All visible hospitality and patient arrival experience is led by our Client Experience Concierge, whose focus is relational presence and creating a grounded, welcoming environment. The Intake and Care Coordinator is entrusted with safeguarding the operational, clinical and administrative integrity of the service — ensuring that care pathways are seamless, clinicians are supported, and every patient interaction behind the scenes reflects the same warmth, discretion and belief in life’s potential that defines our brand.

As the Client Experience Concierge, you are the first moment of connection and often the last. You set the tone. You hold the space. You make people feel less alone before they have said a word — calm, warm, grounded and safe from the moment they arrive.

It is the relational heartbeat of the clinic - This role does not provide counselling or clinical advice.

This role embodies our belief that healing begins before the clinical session starts.

Key Responsibilities

• Creating a welcoming, human and emotionally attuned arrival experience
• Ensuring every client feels seen, oriented and at ease within the space
• Offering thoughtful hospitality touches — tea, water or light refreshments — to reduce anxiety and create comfort
• Supporting clients at departure with bookings, receipts and gentle follow-up coordination
• Partnering seamlessly with Back of House Administration to ensure smooth operational flow
• Upholding the warmth and integrity of the TOGA Health brand across every client interaction
• Recognising when to escalate concerns appropriately, while maintaining clear professional boundaries

This is a role for someone who sees reception not as a transaction, but as a meaningful contribution to a new model of care.

About You

You bring something rare: the perfect blend of emotional intelligence, genuine warmth and quiet professionalism. You care deeply about people — and it shows.

• Minimum 2+ years in a client service, hospitality, or medical reception role
• Exposure to mental health, wellbeing, or specialist medical environments (desirable)
• Client-facing experience in hospitality or healthcare settings, ideally within boutique or high-touch environments
• Experience managing front-of-house interactions with professionalism, discretion and care
• Track record supporting the end-to-end client journey — arrival, transition and departure
• Comfortable operating in environments requiring emotional awareness, sensitivity and confidentiality
• Capability in coordinating with multiple stakeholders (clinicians, administration and clients) to ensure seamless service delivery
• Strong interpersonal and communication skills (written, verbal and listening)
• High emotional intelligence, with the ability to remain calm and grounded under pressure
• A warm, empathetic and engaging presence
• Professionalism, discretion and a strong respect for confidentiality
• Ease working within a mental health or wellbeing setting

As TOGA Health grows across multiple clinics and campuses, this role has the potential to evolve into a broader Client Experience or Hospitality Lead position — helping shape and set the standard for front-of-house across all our sites.

Why Join TOGA Health (saje)?

• Be part of something that genuinely matters — a purpose-led team reimagining mental health care
• Work in a beautiful, considered environment that values human connection over process
• Join a team that leads with care, professionalism and a deep commitment to doing things differently