Concierge Coordinator (12-Month Maternity Leave Contract)

Join a fast-paced, people-first insurance repairs team where no two days are the same.

Looking for your next opportunity in customer service or call centre support?

We are seeking a highly organised and customer-focused Concierge Coordinator to join the team at KBA Insurance Repairs on a 12-month maternity leave contract, commencing June 2026 through to January 2027, with the potential for extension for the right candidate.

This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys helping people, and can confidently juggle high-volume inbound and outbound communication while delivering exceptional customer service.

Based in our Head Office in Cardiff, you will play a key role in supporting customers through the insurance repair process and ensuring a smooth customer experience from start to finish.

About Us

KBA Insurance Repairs is one of Australia’s leading insurance repair builders, delivering repair solutions on behalf of major insurers across residential and commercial claims.

Our business is built around customer experience, communication, efficiency, and quality outcomes. With teams across multiple states and a strong reputation within the industry, we pride ourselves on supporting both our customers and our people through every stage of the repair journey.

About the Role

As a Concierge Coordinator, you will be the first point of contact for customers, trades, and stakeholders throughout the claim and repair process.

This role is ideal for someone with previous experience in:

• Call centre/customer service environments

• Administration or scheduling roles

• Insurance, trades, repairs or fast-paced operational teams

You will work closely with internal departments to ensure customers remain informed, supported, and updated throughout their repair journey.

Key Responsibilities

• Manage inbound and outbound customer calls

• Provide exceptional customer service and claim support

• Coordinate bookings, appointments and trade attendance

• Liaise with customers, insurers, trades and internal teams

• Provide timely updates and follow-ups on active repairs

• Ensure accurate data entry and job management within internal systems

• Assist in resolving customer concerns professionally and efficiently

• Work towards KPIs and service delivery expectations

What We’re Looking For

• Previous customer service or call centre experience

• Strong communication and problem-solving skills

• Ability to multitask and work under pressure

• High attention to detail and organisational skills

• Positive attitude and team-focused approach

• Confidence using multiple systems and technology

• Experience within insurance, repairs or construction (highly regarded but not essential)

Why Join KBA?

• Supportive and energetic team environment

• Opportunity to gain experience within the insurance industry

• Stable Monday–Friday role

• Fast-paced and engaging work environment

• Potential contract extension opportunities for high performers

• Work with a company that genuinely values customer experience and team culture

Ready to Apply?

If you are someone who enjoys helping people, thrives in a busy environment, and wants to join a growing organisation where your contribution matters — we would love to hear from you.

Apply now and become part of the team at KBA Insurance Repairs.