About About Us
Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates worldwide, we support 750+ of the world’s leading brands by delivering seamless customer experiences in the moments that matter.
At Foundever, our people are our greatest asset. Once you join our team, we invest in your growth with tailored programs, comprehensive training, and opportunities to help you achieve your goals.

About the Role
As a Customer Service Representative, you’ll join a team of dedicated professionals passionate about delivering exceptional customer service. You’ll play a key role in ensuring customer satisfaction through effective problem-solving and communication.
This is a high-volum contact centre role, best suited to individuals who thrive in a fast-paced, structured and performance-driven environment.

What You’ll Do:

• Handle high volumes of inbound calls

• Assist with general banking inquiries

• Navigate multiple systems while resolving customer enquiries

• Follow strict identification and compliance protocols

• Work within structured processes and repetitive task environments
  Note: This role does not involve sales or upselling.
  
  What to Expect

• High call volumes throughout your shift

• Repetitive tasks and structured workflows

• Strict KPIs, including AHT, Quality Assurance, and adherence to schedule

• A highly regulated and compliance-driven environment

• Requires resilience and the ability to handle challenging conversations
  

About You
We’re looking for individuals who:

• Have customer service experience (highly desirable)

• Have a genuine interest in banking or financial services

• Are comfortable working in a high-volume, KPI-driven environment

• Have strong computer skills and can navigate multiple systems

• Are resilient, adaptable, and professional under pressure

• Hold a Grade 10 qualification (or equivalent)
  
  Training Period (On-Site)
  Weeks 1–3: Classroom training, Monday–Friday, 9:00 am–5:30 pm
  Weeks 4–7: On-the-job training, Monday–Friday
  Full-time availability between 8:00 am and 8:00 pm required
  
  Flexible Rosters
  We offer different Part-time and Full-time roster options
  
  What We Offer

• Full-time comprehensive training

• Private healthcare insurance discounts

• Staff perks – access to a platform with discounted products and services

• Performance-based incentives*

• Monthly social engagement activities
  
  Important Information
  During training, you must meet all job scorecard requirements, including attendance, assessments, and performance evaluations. 100% attendance is required during training.
  Applicants must have Australian work rights and pass a full background screening, including police checks (mandatory).
  
  Start your journey with Foundever today!
  Speak to our recruitment team to learn more.