• Starting salary of $35 per hour + super + weekend penalties (25% Saturdays and 50% Sundays)
• Locations: Council’s Recreation Centres at Concord, Five Dock and Rhodes
• Be the first point of contact at our vibrant recreation centres

The City of Canada Bay is a thriving, colourful community, surrounded by the beautiful bays of Sydney Harbour. The area is also known for its parklands, cycle paths and walkways. City of Canada Bay Council’s values underpin how we operate: We act with integrity; We empower our people; We are respectful; We work together; We innovate.

We are currently seeking energetic and customer-focused Casual Customer Service Officers to join our team across our state-of-the-art leisure facilities at Concord Oval Recreation Centre (CORC), Five Dock Leisure Centre (FDLC), and our brand-new Rhodes Recreation Centre (RRC).

About the role

As a Customer Experience Officer, you will be the welcoming face of our Centres – greeting members and guests, supporting core services (gymnastics, sport courts, gym, creche), and delivering exceptional service at all touchpoints.

Key responsibilities include:

• Handling customer enquiries via phone, email, and in person
• Processing memberships, bookings, payments, and transactions
• Promoting programs and services, and guiding patrons through the facility
• Supporting operations with admin tasks and equipment setup
• Being available for both pre-scheduled and short notice shifts

About you

You are positive, professional, and thrive in a customer-facing environment. You’re a great communicator who enjoys working as part of a team and promoting community health and wellbeing.

You’ll have:

• Previous experience in customer service or front desk operations (e.g. in a leisure or hospitality setting)
• Team-oriented attitude with excellent communication skills
• Confidence in promoting services and resolving enquiries
• A current Working with Children Check (or willing to obtain)
• First Aid/CPR Training as an essential requirement prior to starting

Availability

Shifts vary based on operational needs and will include early mornings, evenings, weekends, and public holidays across the following hours:

Concord Oval Recreation Centre / Rhodes Recreation Centre

• Mon–Fri: 5:30am–10:00pm
• Sat–Sun & Public Holidays: 7:00am–6:00pm

Five Dock Leisure Centre

• Mon, Wed, Fri: 9:00am–8:00pm
• Tue, Thu: 9:00am–10:00pm
• Sat: 8:00am–6:00pm | Sun: 9:00am–1:30pm
• Closed Public Holidays

Want to know more?

Further information regarding the requirements of this role can be found in the attached Position Description, alternatively for a confidential discussion please contact Elizabeth Khater, Customer Experience Team Leader at ***************@canadabay.nsw.gov.au

How to apply

Candidates MUST apply online. Applications close 11:30pm, Friday 12 June 2026 and will not be accepted through any other medium.

If you have any accessibility requirements, please feel free to contact Grace Aberin on 02 9121 0***  or email  ************@canadabay.nsw.gov.au  to discuss.

The City of Canada Bay Council is a Child Safe Organisation that recognises and advocates for the rights of Children and Young People and are committed to a Safe Workplace.

The City of Canada Bay Council is an Equal Employment Opportunity Employer committed to maintaining, growing and supporting a diverse, respectful, collaborative & inclusive workplace. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTIQA+, people with disabilities, and other diversity groups.

 Formal offers of employment are subject to standard Council pre-employment checks including medical and other background checks.