ABOUT US
The Carbar Group is Australia’s leading car subscription and rental company, making it simple for people to drive the car they want, when they want it. We’re on a mission to change the way people access vehicles, combining flexibility, convenience, and exceptional service.

THE ROLE
We’re looking for a proactive and organised Customer Service Officer to join our team in Mascot NSW. In this role, you’ll be a key part of our operations, ensuring every Carbar customer has a seamless experience while helping maintain the quality and readiness of our fleet.

Key Responsibilities

Customer Service

• Meet and greet customers, providing a friendly and professional experience.

• Book vehicles in and out efficiently.

• Complete accurate vehicle condition reports.

• Respond to tier 1 customer enquiries promptly and effectively.

Fleet Management

• Conduct regular vehicle audits to maintain fleet standards.

• Deliver and collect vehicles from service or repair agents.

• Clean and prepare vehicles for customer use: wash, vacuum, and stage 1 cleaning (heavily soiled vehicles will be outsourced).

Skills and Qualities We’re Looking For

• Minimum 1 year of experience in a service department, fleet, or customer-facing role.

• Full valid manual driver’s license held for at least 6 months, with a clean driving record.

• Comfortable with IT systems, web-based applications, and stock management tools.

• Strong administrative and organisational skills; able to work independently and meet deadlines.

• Automotive experience is a bonus but not essential.

• Ambitious, motivated, and committed to continuous improvement.

• Team-oriented, reliable, and supportive of colleagues.
  

If you’re ready to join a fast-growing company and make a real impact on our customers’ experience, click “Apply” and tell us about yourself in your cover letter along with your CV.