We are looking for a Customer Service Specialist to join Chubb Fire & Security Key Accounts team based in Salisbury (Brisbane).

About us

A leading provider of fire safety and security solutions, we at Chubb Fire & Security Australia are driven by a powerful purpose - to make the world a safer place. We start by living by our value of PROTECT PEOPLE FIRST and our enduring purpose is BUILDING GREAT LEADERS. We are an industry leader and part of the API Fire and Security group of companies.

📍 Salisbury (Brisbane), Queensland (Turrbal and Mianjin/Meanjin)
🌍 Globally recognized company
💲 Competitive Remuneration Package
👨‍⚕️ Supportive team/branch culture

About the Role

This is a full-time on-site role as a Customer Service Specialist located in Salisbury, the Greater Brisbane Area. 

You will be responsible for:

• Central point of contact for National Key Account customers

• General administration of Key Accounts, inclusive but not limited to logging work orders, generating compliance reports and invoicing

• Have a systems/IT background and can find yourself around computer systems

• Responding to all communications to ensure customer SLAs are met, as well as maintaining effective relationships with internal and external stakeholders

• Creating strong relationships with service managers, technicians and key customers to understand their needs and issues

About You

• Australian Citizenship or Australian Permanent Resident (PR)

• Self Motivated 

• Demonstrated experience dealing with clients in a corporate environment.

• Knowledge of security and fire-safety solutions would be an advantage.

• Excellent communication skills – both verbal and written

• Strong interpersonal and communication skills

• Great time management skills

• Strategic thinker 

• Ability to understand and analyse customer needs

• Ability to work independently and in a team

• Understanding of a Service-Related maintenance business would be ideal

What we will offer you:

• Competitive remuneration package 

• Free on-site parking 

• Supportive team structure with all training provided

• Planning and support for progression towards any role within Chubb

• Working for a global organisation which brings job stability and where you are treated like family

• Access to Chubb Hub - an employee discount platform with access to hundreds of discounts from health, groceries, electronics and more 

Apply now to see where Chubb can take your career. All applications and enquiries are treated in the strictest confidence.

Are you being referred to one of our roles? If so, ask your connection at Chubb about our Employee Referral Program process!

We believe in diversity and inclusion and welcome applicants from different backgrounds. This includes First Nations people, people with disability, LGBTIQA+ and all cultural and language background