Accounts Officer - Accounts Receivable

As a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses. We listen to and work with our customers and their financial firms to find solutions to complaints which have gone unheard or unresolved. This is your opportunity to make a difference. 

As the Accounts Officer (AR) you will be responsible for providing financial and administrative support in order to ensure effective, efficient and accurate financial and administrative operations. This is provisionally a 6- month contract, reporting into the Financial Controller, joining a small team where you will be responsible for the Accounts Receivable function.

The Accounts Officer will generate monthly invoice files and associated reconciliations, daily receipting, and allocation of all payments from current as well as new members, including credit card charges. We are seeking someone who has both Accounts Receivable and Collections experience, who is a team player and excited by the idea of joining a transforming Finance team. 

Please note, this is initially 6-month contract opportunity. 

Typically, in this role you will:

• Handle invoice enquiries where complaints arise due to incorrect complaint closure or disagreement regarding the closure status
• Handle a large volume of transactions within a complex charge model 
• Identify any over payments made or claims for refunds, gather supporting documentation
• Maintain accounts receivable module including data updates
• Follow all debt collection procedures, to ensure internal controls are maintained to preserve the integrity of the financial data.
• Prepare activity statements on monthly basis to report on revenue across AFCA
• Prepare general ledger reconciliations to various accounts on a monthly basis
• Follow procedures to ensure internal controls are maintained to preserve the integrity of the financial data.
• Assist with handling membership enquiries relating to new joining members, membership reinstatements as well as current member queries.
• Maintain process documentation for all key processes in Accounts Receivable.
• Collaborate with other members of the Finance team to continuously improve service delivery and effectiveness of outcomes.

• Tertiary qualified in Accounting, Business or Commerce.
• Proven experience within Accounts Receivable & Collections.
• Proficiency in Accounting software and MS Office (including Excel and Word). 
• Strong analytical and problem-solving skills.
• Ability to work under pressure and meet deadlines 
• Strong interpersonal skills.

• BOSS Best Places to Work 2024 –credited for its culture, engagement and flexible working arrangements.
• Most Inclusive Workplace 2024 – Australian HR Institute (AHRI) Awards.
• Employer of Choice Public Sector and NFP – Australian HR Awards 2023
• Bronze AWEI Accreditation 2024 – Recognised for LGBTQ+ workplace inclusion.
• Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
• Hybrid working – Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing.
• Inclusive leave options – Flexible public holidays, 20 weeks paid parental leave, gender affirmation leave, women’s health leave, and paid time off over Christmas.
• Financial benefits – Not-for-profit salary packaging to boost take-home pay.
• Locations – A team of over 1,200 dedicated professionals based in modern Melbourne and Sydney CBD offices.

To apply

If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply—even if you don’t meet every single criterion.

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at *******@afca.org.au.

AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.