Claims officer

About the Role
We’re seeking Customer Service candidates to be the first point of contact for customers lodging property insurance claims. This is a phone-based role within a leading insurance provider’s call centre, providing essential support to Queenslanders impacted by recent weather events.

Key Details:

• Start date - April 22nd.
• Competitive hourly rate of $35.88.
• 6 month contract with possible extension.
• Hybrid work flexibility (up to 4 days WFH after training, at the team leader's discretion).
• Comprehensive training to set you up for success.

Your key responsibilities will include:

• Handling inbound calls and lodging new property insurance claims.
• Providing exceptional customer service, focusing on first-point resolution.
• Explaining claims processes clearly and empathetically to customers.
• Accurately capturing claim details and ensuring compliance with company policies.
• Liaising with internal teams to streamline the claims journey.

What You Bring:
✔ Strong customer service experience – retail, hospitality, or call centre backgrounds welcome!
✔ Excellent communication skills – ability to listen, problem-solve, and reassure customers.
✔ A proactive, customer-first approach with a focus on first-point resolution.
✔ Strong computer literacy – comfortable navigating multiple systems.
✔ Ability to work within a rotating roster, including some weekend shifts.

Roster & Work Arrangements:

• 37.5 hours per week on a 7-day rotating roster.
• One weekend shift approx. once monthly (shared across the team).
• Shifts range Monday-Friday 7am-8pm | Saturday-Sunday 8:30am-5pm.
• Up to 4 days WFH after completion of in-office training.

How to Apply
If you’re an experienced property claims or customer service professional ready for your next challenge, apply now with your latest CV and we’ll be in touch!