Custom Specialist

M.J. Bale is Australia’s foremost gentlemen’s clothier, manufacturing garments of integrity for men of character. We have been built on the pillars of authenticity, integrity, provenance and character and embed this into everything we do from our people through to the products we create, that our customers love.

The Custom Specialist plays a pivotal role in driving the success of M.J. Bale’s Custom Program across New South Wales. This role is responsible for growing the client database, generating B2C and B2B custom sales, and delivering a best-in-class customer experience from initial consultation to garment delivery. Working closely with Retail, Marketing, Brand, and Corporate Sales, the Custom Specialist champions personalised service, operational excellence, and commercial performance.

Custom Sales & Client Development

• Lead custom sales initiatives across NSW, acquiring new clients and servicing existing VIPs and corporate partners.

• Manage client accounts end-to-end, delivering tailored solutions and driving repeat business.

• Maintain accurate sales and client records, leveraging insights to inform growth strategies.

• Collaborate with internal teams on creative sales and marketing campaigns.

Customer Relationship Management

• Foster strong, lasting relationships with clients to ensure satisfaction and loyalty.

• Manage expectations and ensure timely delivery of custom products.

• Continuously monitor market trends and identify new business opportunities.

Operational Improvement & Program Leadership

• Identify and implement process improvements to enhance the customer journey.

• Champion efficiency and consistency across the Custom Program’s operations.

• Lead cross-functional collaboration to improve workflows and service delivery.

Financial Accountability

• Manage the Custom Program’s P&L to ensure profitability and cost efficiency.

• Analyse sales and margin performance, making strategic adjustments as needed.

• Maintain budget control and resource optimisation.

Styling, Training & Event Leadership

• Provide expert styling advice and train team members on selling techniques.

• Support and represent M.J. Bale at Custom and VIP events, driving brand engagement.

• Promote styling and by-appointment services to elevate client experience.

• Exceptional sales and relationship-building skills

• Outstanding verbal and written communication

• Strong commercial mindset and business acumen

• High attention to detail and service excellence

• Proactive, self-motivated, and results-driven

• Passion for premium menswear and tailoring

• Proven experience in high-end or luxury retail (custom tailoring or suiting highly desirable)

• Prior success in managing B2C and/or B2B client relationships

• Solid understanding of men’s tailoring, garment construction, and fabric knowledge

• Experience managing or contributing to a P&L

• Demonstrated success in improving sales processes and customer engagement

• Entrepreneurial mindset and ability to work independently

• Experience leading or supporting in-store events or VIP activations

• Familiarity with CRM systems and customer database management

• Alignment with M.J. Bale’s brand values: Provenance, Authenticity, Integrity, Character