Functions & Reception Manager

If you are serious about your career and seek a challenging and rewarding opportunity with lifestyle benefits, then we may have the perfect role for you! We are looking for hands on professionals with the ability to deliver an excellent product to both the conference and leisure markets. The individuals must be financially savvy and have a demonstrated understanding of regional resort operations. In return we offer a market competitive salary package and career development potential.

Benefits

Task & responsibilities

Your primary responsibilities will include:

• Plan, organize, and oversee events and functions, ensuring smooth execution.
• Coordinate with clients to understand event requirements and preferences.
• Manage event logistics, including catering, decorations, and seating arrangements.
• Supervise event staff to ensure excellent service delivery.
• Handle any last-minute changes or issues during events.
• Oversee the front desk and ensure efficient guest check-ins and check-outs.
• Manage incoming calls, emails, and inquiries, providing professional responses.
• Maintain a welcoming and professional atmosphere in the reception area.
• Handle guest complaints or special requests with prompt resolution.
• Ensure proper scheduling of reception staff for optimal coverage

This position reports to the Executive Chef.

     Silverwater Resort is an EEO employer.

     We actively promote and facilitate the development and career progression of all our employees.

Qualification & experience

The ideal candidate will possess the following attributes:

• An Advanced Diploma or Diploma in Hospitality Management or similar
• Minimum of 1 years of experience in a similar position 
• Possess proven commercial and organisational skills
• Have excellent communication and interpersonal abilities