Looking for Care Manager

Location:  Richmond

Reports to:  HCP Coordinator

Employment type: Full-time

Role purpose:

To provide high-quality case management for consumers receiving AVWA Home Care Packages by undertaking a comprehensive assessment of each consumer and in collaboration with the consumer and their family, identifying the consumer’s goals, developing care plan and individualised budget, determining a number of health and well-being maintenance and promotion strategies, aimed at encouraging independence and assisting the consumer to maintain a quality of life. The consumer’s progress will then be monitored and reviewed to ensure optimal outcomes are achieved.

The Care Manager will have a wide knowledge of community resources and be sensitive to multicultural/diversity issues thereby ensuring care recipients receive high quality, seamless and cost-effective care and services

What we are looking for:

Case Management

Provide Under the direction of the HCPP Coordinator, the Care Manager is responsible for provision of case management to consumers on CDC (Consumer Directed Care) basis, act in a professional manner at all times ensuring that optimum, flexible, individualised care is delivered to all consumers in a responsive manner, through a process of consultation, assessment and care planning, by:

• Providing information to consumers about the Home Care Packages Program as mentioned in Home Care Agreement, Consumer Handbook and Charter of care recipients’ rights and responsibilities
• Conducting an initial assessment for HCPP consumer and home safety assessment
• Identifying the consumer’s goals
• Developing a care plan and individualised budget for the consumer in partnership with the consumer and/or their representative
• Ongoing monitoring and reviewing the care plan and services for consumer
• Evaluate individual goals and service outcomes
• Conducting formal re-assessment of the consumer’s needs, and adjusting the care plan and individualised budget if required
• Ensuring appropriate documentation to enhance service delivery and meet government requirements
• Maintaining up-to-date consumer’s records, agreements and care plan
• Monthly monitoring the cost of individual care plans, ensuring that they do not exceed the package individualised budget for consumer
• Referring consumer with their agreement to external service providers when the need arises
• Coordinating delivery and brokerage of services within the package individualised budget as per care plan
• Monitoring equipment supplies and ensures items are used efficiently and effectively. Taking appropriate action in the event of malfunction of equipment
• Acting as an advocate on behalf of consumers with their agreement within the framework of the Home Care Packages Program guidelines
• Promoting safe practice at all times and being aware of the requirements for Occupational Health and Safety, and ensure that all work practices are consistent with organisational policy
• Reporting all incidents to the Coordinator and implementing appropriate action
• Providing supervision and support to Care workers
• Monitoring and updating Care workers’ roster, preparing Duty statements for Care workers and briefing Care workers about the required tasks
• Using CareLink Plus/ Maicare software for recording consumer’s information, case note and for rostering Care workers.

Other tasks as assigned by Coordinator

• Providing information to prospective consumers about the Home Care Packages
• Referring prospective consumers to My Aged Care for eligibility assessment
• Referring existing consumers to My Aged Care or ACAS for reassessment when required
• Providing brokerage services including:
  • Conducting initial home safety assessment
  • Arranging and monitoring services to consumers of service buyers as required
  • Responding to requests/ queries from service buyers
  • Giving feedback to service buyers as appropriate
• Providing 24-hour on-call service for HCPP consumers on a rotating basis with other team members when required
• Assisting the Coordinator with the requirements for accurate statistical data collection
• Assisting the Coordinator in reviewing records, forms, manuals, working procedures of the program when required
• Be flexible in your approach to work hours to provide relief while other staff are on leave
• Attend staff and team meetings

The above lists are not exhaustive and the role may change to meet the overall objectives of AVWA.

Who you are:

• Appropriate tertiary qualifications in community service, community welfare, health disciplines, or other tertiary qualification appropriate to the human services field.
• Having a valid CPR and standard First Aid certificate
• Demonstrated experience and expertise in working with Vietnamese aged people and their families including counselling, assessment, and case management.
• Sound clinical knowledge and experience.
• Demonstrated knowledge of the aging process and aged care system, eg. My Aged Care
• Demonstrated knowledge of available interventions, support services and the appropriate referral networks.
• Pro-active in the promotion of the program at all times
• Promote professional development by ensuring that their skills are up to date to ensure best practice.
• Ensuring that the personal dignity and privacy of all consumers and other staff are maintained and that all interactions with consumers and their representatives are treated confidentially
• Aware of and comply with legislation and regulations affecting their role, as well as adhering to the code of ethics that may apply to their profession, maintaining best contemporary practice.
• Good English and Vietnamese communications.

What’s in It for You:

• SCHADS Award with all entitlements
• Up to $15,900 salary packaging, plus $2,950 meal and entertainment card benefits
• Flexible working arrangements, with partial work from home, allowing work/life balance
• Excellent workplace culture with ongoing support, training, and development
• Great benefit with Employer-funded Paid Parental Leave (Conditions applied)
• Wellness being with Employee Assistance Program (EAP)
• Free Flu shots

Make your move:

• Ready to embark on an exciting journey with AVWA? Send your resume and cover letter highlighting your passion to *******@avwa.org.au
• Online Application Form 

Help us spread the word! Feel free to share this post with your network.

Please note: We will be immediately shortlisting applicants and will close the position as soon as we find the right candidate. Apply now.