Office Manager

Position: Office Manager

Employment Type: Full-Time

Salary Range: AUD 80,000 - 125,000 (depending on experience) 

Job Overview

We are looking for a proactive and organized Office Manager to oversee the daily operations of our office, ensuring efficiency and productivity. In this role, you will contribute to strategic planning, improve operational workflows, and support personnel management. 

You will also play a key role in maintaining a positive work environment that reflects our values while driving continuous improvement and operational excellence in freight forwarding and logistics.

Key Responsibilities

Office Planning and Improvement:

• Managing office services, setting priorities, and establishing service standards.
• Develop and implement office policies and procedures to enhance efficiency and productivity.
• Analyse existing operational workflows in freight forwarding and logistics to identify bottlenecks, redundancies, and opportunities for improvement.
• Develop, document, and implement standard operating procedures tailored to freight forwarding operations, ensuring compliance with industry regulations and best practices.
• Monitor key performance indicators (KPIs).

Collaboration and Coordination:

• Assigning, managing and reviewing work performed by cross-functional teams including sales, warehousing, and transportation, to align processes and optimize logistics operations
• Liaise with clients, vendors, and other stakeholders to facilitate smooth operations and resolve issues in a professional manner.
• Support projects aimed at implementing new technologies and systems to enhance efficiency in freight forwarding operations.

Training:

• Conduct training sessions for team members on new processes and tools, fostering a culture of continuous improvement and operational excellence.
• Managing personnel activities, including recruitment, onboarding, promotions, performance management, and training.

Records and Financial Oversight:

• Manage office records and accounts, ensuring accurate record-keeping and reporting.
• Oversee invoice processing, expense tracking, and budget management.
• Oversee delivery timelines, budgets, and resource allocation.

Qualifications:

• Minimum of 3 years of relevant experience in a similar position
• Experience in the logistics or freight forwarding industry will be highly regarded

How to Apply:

Please send your resume and a cover letter outlining your relevant experience to [email protected] by 15/03/2025.

Whoop is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees