At Southern Cross Care WA we help people live extraordinary lives every day, connected to communities. . As a provider delivering care, support and accommodation for West Australians in greatest need, our purpose is clear, and our passion is strong.

Southern Cross Care WA is a place where you can have an extraordinary impact, make an extraordinary difference, and be appreciated for extraordinary contributions.

We hope you will join us and become one of the people who make Southern Cross Care WA an extraordinary place to be.

About the role and where you will be working:

Join our Community Mental Health team as a Family & Carer Recovery Partner, supporting families and carers of people living with mental health challenges and disabilities.

In this rewarding, community-based role, you’ll provide practical guidance, emotional support, and advocacy. Helping carers navigate complex systems, build confidence, and actively contribute to recovery journeys. Working within a recovery-oriented framework, you’ll collaborate with clients, carers, and service providers to promote wellbeing, inclusion, and positive outcomes.

Your responsibilities will include but not limited to:

• Provide tailored, non-clinical support to families and carers of people with mental health challenges
• Offer education, guidance, and system navigation to build carer confidence and wellbeing
• Support carer involvement in recovery planning, where appropriate
• Advocate for family-inclusive, recovery-oriented practices across services
• Assist carers to navigate complex systems, including mental health and NDIS supports
• Maintain accurate case notes, documentation, and contribute to recovery outcomes
• Build strong stakeholder relationships and support referral pathways

About you:

• Willingness to embrace the values of Southern Cross Care WA and rewarding industry and how it plays into the role
• Compassionate and empathetic, with a passion for supporting families and carers
• Strong communicator who builds trust and positive relationships easily
• Experience in mental health, disability, or community services
• Confident working independently and managing a varied caseload
• Resilient and solution-focused when navigating complex situations
• Committed to person-centred, recovery-oriented practice

To be considered for this role you’ll need:

• Certificate III (or higher) in Mental Health or a related field
• Experience supporting people with mental health conditions or psychosocial disability
• Strong understanding of recovery-oriented, person-centred practice
• Ability to engage and build rapport with individuals and families in complex situations
• Confident working autonomously and managing a dynamic caseload
• Strong communication and documentation skills with attention to detail
• Required compliance: NDIS Screening, Police Clearance, Driver’s Licence, First Aid & vaccinations

Working with us

At Southern Cross Care (WA), we are committed to being an employer of choice. As well as providing a positive and supportive environment, we also offer the following benefits:

• Not-for-profit salary packaging options of up to $15,900 for general living expenses and $2,650 for entertainment benefits.
• Corporate Health Insurance discount.
• Free employee assistance program.
• A diverse range of services which allows professional development and growth.
• Paid Parental Leave.
• Annual leave starting at 4 weeks for full time employees.
• Carers/personal leave
• Service Awards for long standing employees
• Flexible working environment

How to apply

To express your interest, please apply with an up-to-date resume. A cover letter outlining your experience / suitability is preferred.

Southern Cross Care WA is an equal opportunity employer committed to diversity and inclusion. We also acknowledge the Traditional Owners of the lands on which we work.

For more information on the services, we provide visit: scrosswa.org.au

About us

Established over 50 years ago, Southern Cross Care WA is a purpose-driven, not-for-profit organisation contributing to social, health and economic development in WA. We do this by enabling the delivery of integrated services in our community for the increasingly complex health, care and accommodation needs of our aging population and those living with mental illness.

Our dedicated and passionate team of around 1000 employees and 130 volunteers, deliver care and services to over 3000 West Australians across our residential, retirement village, mental health, community housing and home care portfolio.

Our promise to our clients, residents and each other is to enable extraordinary because we;

Listen, Act, Do not give up, Work as one.

Southern Cross Housing Ltd. are part of the Southern Cross Care WA Inc. Group.