Service Operations Supervisor / Field Service Coordinator We are seeking an experienced and customer-focused Service Operations Supervisor to lead and support a team of field service technicians across commissioning, maintenance, and emergency service delivery.

This role is responsible for coordinating daily field operations, managing technician schedules and service calls, supporting customers with technical and service enquiries, and ensuring high standards of safety, professionalism, and customer satisfaction are maintained at all times.
The successful candidate will play a key role in driving service performance, supporting business growth opportunities, and ensuring technicians are equipped with the tools, training, and support needed to deliver outstanding results.

Key Responsibilities

• Coordinate and schedule field service technicians for service, commissioning, maintenance, and breakdown work
• Manage after-hours callout operations and ensure customer commitments are met
• Support technicians with technical guidance, documentation, and administrative requirements
• Respond promptly to customer service requests, quotations, and operational enquiries
• Conduct site visits, inspections, and quality checks to ensure service standards are achieved
• Monitor staff performance, provide coaching and training recommendations, and support ongoing development
• Ensure compliance with all WHS, environmental, and quality standards
• Manage timesheets, van stock levels, warehouse inventory, and service documentation
• Work closely with technical support and sales teams to identify service and business development opportunities
• Build strong customer relationships and promote service offerings to generate additional contract and maintenance business
• Provide regular updates to management on project and service activity status

About You

• Previous experience in field service coordination, service supervision, or technical operations management
• Strong leadership and team management skills
• Excellent customer service and communication abilities
• Ability to manage competing priorities in a fast-paced environment
• Technical background in electrical, mechanical, HVAC, power systems, or related industries highly regarded
• Strong understanding of workplace health and safety practices
• Organised, proactive, and solutions-focused approach

What We Offer

• Opportunity to join a well-established and growing service business
• Supportive team environment
• Career development and training opportunities
• Competitive salary package
• Dynamic role with a mix of office coordination and field engagement

If you are a motivated service professional who enjoys leading teams, solving problems, and delivering exceptional customer outcomes, we would love to hear from you.