FRONT OFFICE SUPERVISOR - HOTEL FRANGOS - DAYLESFORD

An opportunity has become available at Hotel Frangos for a warm, organised and hands-on Front Office Supervisor to lead the guest experience and support our accommodation team.

Set in the heart of Daylesford, surrounded by rolling hills, award-winning wineries, mineral springs and a thriving food scene, this role offers the chance to be part of one of the region’s most iconic boutique hospitality destinations.

We’re looking for someone who genuinely enjoys regional hospitality, thrives in a guest-focused environment, and wants to be part of a close-knit and supportive team.

The Role:

You'll be the face of the hotel, ensuring every guest experience feels seamless, welcoming and memorable.

Responsibilities include:

• Leading day-to-day front office operations

• Delivering exceptional guest service from check-in to check-out

• Managing reservations and OTA enquiries

• Handling payments and guest requests

• Supporting administration and accommodation operations

• Resolving guest issues with professionalism and care

• Driving improvements to the overall guest experience

This is a full-time role, primarily daytime shifts, with weekend availability required.

About You:

• Previous front office or accommodation experience

• Calm, proactive and solutions-focused

• Warm communicator with polished presentation

• Strong organisational skills and attention to detail

• Local knowledge is highly regarded

We Offer:

• Competitive salary package

• Accommodation available if required

• Work within an independent venue where your ideas are valued

• Strong team culture and supportive environment

• Opportunity for long-term growth and development

Enjoy the lifestyle, community and charm that makes Daylesford one of regional Victoria’s most loved destinations.