Join our dedicated Customer Fraud & Scam Protection team which delivers leading financial crime operational services to protect the bank, our customers and the communities we serve. 

As a Customer Fraud Protection Investigator you’ll make an impact by: 

• Being part of the Response team, you will investigate customer-direct and alert-driven fraud and scam activities. 
• Investigating Financial Crime activities generated by detection systems and / or notification reports and collecting, analysing and compiling evidence as required 

This is an exciting opportunity to join our Customer Fraud and Scam Protection Response team on a full-time, 12-month basis.

We prioritise our people with a hybrid model of minimum 2 days per week based out of our Bendigo, Melbourne or Adelaide Head Offices.

What you’ll bring to the role:

To succeed in this role, we’d love you to have: 

• Minimum 1+ years' experience in a similar Financial Crime Risk role within Banking & Financial organisation - ideally Fraud & Scam Investigator. 

• Experience working independently within a fast paced environment
• Strong analytical skills and the ability to disseminate complex information and make informed and quick decisions. 

• Sound knowledge of banking systems, products, services and procedures 

• Exceptional attention to detail 

• Customer service experience, ideally over the phone, and with a diverse spectrum of people 

• Well-developed written and oral communication skills and the ability to maintain a high level of confidentiality and discretion. 

• Strengths in working independently, managing ambiguity and varied workloads and priorities. 

• Strong work ethic, demonstrated through team work, taking ownership and commitment to outstanding customer experience 

Qualifications highly advantageous: 

• Bachelor, Diploma or Certification in Investigations/Cyber/Criminology (relevant field) 

• AML/ACAMS/CAMS certification 

So, why work with us?

Want big impact that matters? Here, you’ll know your work directly benefits the customers and communities we all serve.

Want to be more than just a number? Join a team that truly values you – and that gets more and more diverse every day.

Want career opportunity AND flexibility? Achieve both here, where we know that balance and progression go hand in hand.

You’ll also get access to a great range of benefits, including:

• Hybrid work? Flexible hours? A compressed work week? Flexibility means different things for different people and our flexible work options are designed to suit your life.
• Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members.
• Opportunities to take your learning to the next level through our corporate university ‘BEN U’ or at an external provider of your choice

Still in two minds? 

Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don’t tick every box we still want to see your application!

We’re making better, bigger. And we’ll get there with you.

We believe a diverse workforce supported by an inclusive culture is central to our success, and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.

We are committed to responding to all candidates. Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay: apply now!

Applications close COB Tuesday, 2 June 2026