The ICT Support and Test Engineer will be responsible for supporting, testing, maintaining, and improving the company's technology systems, simulator platforms, software applications, hardware infrastructure, and operational processes.

Benefits

• Opportunity to work in a dynamic and technology-driven business environment
• Exposure to a wide range of ICT systems, software testing, and technical support functions
• Professional development and hands-on experience in troubleshooting and system improvement
• Supportive and collaborative workplace culture that encourages innovation and teamwork
• Ability to enhance technical expertise in software testing, system maintenance, and user support
• Career growth opportunities within the organisation based on performance and skills
• Involvement in maintaining efficient IT operations and improving business productivity
• Opportunity to work with diverse technologies, applications, and network systems
• Stable employment within an established Australian business entity
• Development of communication, analytical, and problem-solving skills through daily operational support and testing activities

Task & responsibilities

• Provide technical support and troubleshooting assistance for computer systems, software applications, simulation equipment, and peripheral devices.
• Diagnose and resolve hardware, software, networking, and system performance issues in a timely manner.
• Install, configure, test, and maintain operating systems, software applications, and business technology platforms.
• Assist in the setup, maintenance, and monitoring of computer networks, internet connectivity, and communication systems.
• Configure and support simulation hardware, gaming systems, display equipment, and related technology solutions.
• Analyse system performance, identify operational issues, and recommend improvements to enhance system functionality, stability, and user experience.
• Perform testing and validation of software, simulator platforms, hardware configurations, and system upgrades to ensure compliance with operational requirements and quality standards.
• Provide technical guidance, training, and support to staff and users regarding software applications, systems usage, and operational procedures.
• Liaise with software vendors, hardware suppliers, and external service providers to coordinate technical support activities and issue resolution.
• Evaluate current technology infrastructure and provide recommendations regarding hardware upgrades, software improvements, system architecture, and future technology requirements.

Qualification & experience

• Bachelor degree in Information Technology, Computer Science, Software Engineering, or a closely related field.
• Minimum 1 year of relevant experience in ICT support, systems testing, technical support, software testing, quality assurance, or IT operations.
• Experience diagnosing and resolving software, hardware, networking, and system-related issues.
• Knowledge of software testing methodologies, quality assurance principles, nand system support processes.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to prepare technical documentation and communicate technical concepts to users.
• Strong attention to detail and commitment to quality standards.
• Excellent communication and stakeholder management skills.
• Experience with Windows environments, networking, databases, hardware configuration, and system maintenance will be highly regarded.