About Us:

Varley Group is an Australian company that has a rich history spanning over 138+ years.

We have evolved into a highly successful, diverse, and multi-national engineering and manufacturing firm servicing a wide variety of major sectors including emergency service, defence, health care, cyber security, mining, marine, rail and more. Varley Group’s network of subsidiaries includes: Norship, SEM Fire & Rescue, Air Boats International, EMC Electric Vehicles, IDES, Introspectus, CQE and Frame Group.

Here at Varley, we strongly believe in these core values:

• Safety - Maintain a safe and healthy workplace for all employees in compliance with all applicable laws and regulations.
• Customer Focus - We provide the best customer service through open and honest relationships.
• Quality of Workmanship - We take pride in our work to ensure we provide high quality products, services and employees.
• Acceptance of Change - To adapt to changes in customer needs, technology and social demands.
• Success - We secure continuing financial, technical and market success.

With over 1,200 employees in the Varley Group, our company reputation is built on providing first-class work, manufacturing quality products, and providing unsurpassed service. It is our broad but specialised skills base, and employees that have a passion for doing a good job that gives us a competitive edge

The Role:

The ICT Support Specialist is responsible for maintaining IT systems, providing technical support, and resolving issues to ensure smooth day-to-day operations. Based in Tomago, role is key to supporting our users, maintaining system integrity, and improving overall efficiency within our systems.

In this role, you will:

• Provide first and second-line support to users, resolving technical issues in a timely manner.
• Install, configure, and maintain hardware and software systems.
• Monitor and manage IT systems to ensure optimal performance and security.
• Assist in the implementation of IT projects and upgrades.
• Document technical processes and user guides for reference.
• Collaborate with other IT team members to improve service delivery.
• Conduct training sessions for staff on new technologies and systems.

To be considered for this role:

• Diploma in Information Technology, Computer Science, or a related field.
• Proven experience in an IT support role, preferably in a similar environment.
• Strong understanding of computer systems, networks, and software applications.
• Excellent problem-solving skills and attention to detail.
• Effective communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Familiarity with ITIL practices is an advantage.
• Due to the nature of the work and associated security obligations, Australian citizenship is a mandatory requirement for this role.

Why Us:

Our people are our greatest asset, so we provide:

• A variety of interesting and challenging work on innovative and market leading projects.
• Opportunity for career development and encouragement to grow.
• Access to our extensive employee assistance program (EAP)
• Discounted access to the Fitness Passport – giving you access to hundreds of fitness and sporting centres across Australia

Apply:

If this sounds like the role you are looking for, please send your resume and a cover letter outlining your experience.

As part of the recruitment process of this role, a set of screening questions will be emailed via our candidate application platform. These questions are designed to further understand your experience, career goals, and assess how they align with the requirements of the role.

Please note that it is crucial to complete the screening questions to proceed with your application. Applicants who do not complete these questions will regrettably not be considered for further steps in the selection process. We appreciate your prompt attention to this matter and look forward to reviewing your responses.

We know that diverse teams are high performing teams. At Varley Group, we welcome applicants from diverse backgrounds, and we are an Equal Employment Opportunity and Employer.

Would you like a copy of the job advertisement in an alternative format or need support with your application? Please contact us via rec••••••••@varleygroup.com