Core objectives include: 

• Support customers in the print industry’s hardware and software needs 

• Adapting installing existing hardware and software that runs industrial print machines 

• Improving customer system quality  

• Identifying opportunities for improvement, making recommendations, and implementing new systems 

• Maintain operational systems by continuously monitoring and fixing any problems 

• Communicate information through code, diagrams, flowcharts, layouts, and other documentation 

• Determining software and hardware requirements to provide solutions to problems  

• Responding to inquiries about software and hardware problems  

• Installing and downloading appropriate software  

• Ensuring efficient use of applications and equipment  

• Implementing & maintaining internal computer networks 

• Maintaining and supporting online webshops for B2B  

• Visiting customer site to consult on needs and design architecture and deployment 

• Supports and maintains computer systems and peripherals by installing, configuring, testing, troubleshooting, and repairing hardware.

• Fulfil other duties as required by management and other department personnel as requested/required 

• Work closely with the Workflow developers to grow the Durst ecosystem 

• Understanding of Durst print Workflow and Pre-Press LFP and Label Workflow. 

• Maintain and Install Durst Analytics Hardware, maintain the network of hardware devices locally on customers machines. Administer the implementation and maintenance of the Durst Secomea remote hardware support tool 

• Understanding of Durst LIFT ERP Software. 

• Working knowledge of the Durst Inkshop software platform.