Be Bold. Belong. Be More.

At Southern Cross University, we do things differently, and so can you.

A career with us is more than you might expect. Yes, it’s about the heart, connectedness and community you’d hope for in a regional university. But there’s also so much more. Our game changing Southern Cross Model brings a deeper, focused learning experience and our research is deeply connected to our regions, making a difference on a global scale. This is your chance to help us build something new and meaningful for our students, our communities and your career. To drive change, make a real impact, and thrive in a place as unique as you.

You can be good anywhere. Here, you can be great.

Your opportunity

Join our dynamic sales and customer service team as an International Enquiry & Conversion Officer! In this role, you’ll use your strong communication and customer service skills to respond efficiently and warmly to enquiries from prospective international students. You'll be supported with extensive hands-on training and mentoring to help you build confidence and contribute from day one. Proficiency in English is essential, and fluency in an additional language relevant to our international student community is highly regarded.

You will make an impact by:

• Engage with potential international students through outbound calls, CRM, emails and follow-ups, understanding their needs and identifying opportunities to convert inquiries into applications and encourage students to accept their offer to study at Southern Cross University.
• Follow established systems, protocols, and procedures to ensure effective communication, providing timely and accurate information in response to prospective student inquiries through various channels, including phone, email, live web chat, and social media.
• Utilise the Customer Relationship Management (CRM) system for lead capture, reporting, and communication while maintaining accurate records. Assist with outreach conversion activities and promotional events, such as Open Days, by providing friendly and professional support to prospective students.

What you will bring

You have excellent written and verbal communication skills. While not essential, proficiency in languages such as Mandarin, Hindi, Nepalese, Korean, Vietnamese, Sinhala, Tamil, Portuguese, or Bengali is highly valued. Your strong phone presence, cold-calling ability, and customer service skills help you engage confidently with prospective students.

To succeed in this role, you will also need:

• A relevant tertiary qualification at Associate Diploma level, and/or progress towards the completion of a Bachelor-level degree, and/or previous experience in an outbound call centre or a related sales position is preferred.
• Proficiency in Microsoft Office Suite and CRM software such as Microsoft Dynamics.

Why Southern Cross University

SCU is proudly a regional university, young, small and vibrant. That means you’ll find more exposure, opportunity and ownership - to grow, achieve and build a career that means more. And you’ll do it alongside passionate people and leaders who go the extra mile to help you succeed. A career with us is about more than just work. It’s about place, community and the life you want to live. With three main campuses at the Gold Coast, Coffs Harbour and the Northern Rivers region of NSW, we’re integral to all these wonderful communities. Find your place and be more in this beautiful part of the world.

Your opportunity is:

• Full-time, continuing (permanent)
• Located at either Gold Coast, QLD 4225, or Lismore, NSW 2480.
• HEW Level 4. The base salary ranges from $75,500 - $81,079 per annum, plus 17% employer’s contribution to superannuation. The total remuneration package is up to $94,862 per annum.

You will enjoy a range of perks designed to support your wellbeing, growth and work-life balance. For more information on our benefits and what it’s like to work at SCU, visit Why work at Southern Cross University?

Be more with Southern Cross University today

Southern Cross University values potential as much as experience.  If you do not meet all the listed requirements but are excited about the role and confident you can contribute, we encourage you to apply or reach out for more information.

Name: Suzanne Geraghty, Manager, Future Students (Enquiry and Conversion)

Email: [email protected]

Applications close 11.30pm AEST Thursday 16 June 2026

Eligible applicants must have Australian or New Zealand citizenship, Australian permanent residency or current working rights in Australia for the entire duration of the appointment. Employer visa sponsorship is not available for this position.

To view the full position advertisement and details of the application process, please click on the APPLY button where you will be redirected to the Southern Cross University website. Applicants must apply online and attach a CV and cover letter. The cover letter must clearly address each selection criterion in the position description. Information to support you prepare your application is available on our website.

Southern Cross University celebrates the rich diversity of our regions and international community. We are committed to creating an inclusive workplace that welcomes and values people of all backgrounds. We encourage applications from people of all genders, ethnicities, ages, languages, sexual orientations, and people with disabilities. We are dedicated to providing reasonable adjustments to our recruitment process to ensure every candidate can fully participate. For any support through the recruitment process, reach out to [email protected].