Wallara Australia
South-Eastern Suburbs, Brunswick & Collingwood

About the role

We are seeking a proactive IT Support & Systems Officer to support our growing multi-site organisation. With services operating 7 days per week and new digital platforms being implemented, this role is key to ensuring smooth operations, strong system performance and continuous improvement.

The position is primarily based in Keysborough, with occasional travel to our Brunswick and Collingwood locations.

his is a flexible, part-time opportunity working 3 days per week (19 hours per fortnight).

Key responsibilities:

• Provide on-site and remote IT support across multiple sites

• Deliver help desk support and troubleshoot technical issues

• Maintain IT systems, hardware and software

• Support Microsoft 365, CRM platforms and Azure AD

• Monitor system performance and manage security initiatives

• Maintain WordPress website updates

• Support digital projects, staff training and technology improvements.

What you’ll need to succeed

• Minimum 2 years’ IT Helpdesk experience

• Tertiary qualification in Information Technology or related field (desirable)

• Microsoft certifications or equivalent experience (desirable)

• Strong Microsoft 365, Windows Server (AD, Group Policy) and CRM experience

• WordPress website maintenance skills

• Experience supporting multi-site environments

• Excellent problem-solving and communication skills

• Ability to prioritise and manage multiple tasks

• Strong documentation and record-keeping capability

• Current driver’s licence (required)

• Commitment to the principles of WHS, EEO, Cultural Diversity, Wallara’s values and all relevant legislation.

Work perks

• A supportive and collaborative work culture

• Competitive salary including salary packaging options

• Professional development and training

• Access to employee benefits and discounts

About Wallara

Wallara Australia is a unique non-profit organisation based in Melbourne's South East. Every day we provide creative services for Australia's largest minority group – people with disabilities.  We coach them to grow as individuals, to work productively, to explore their communities and to live the way they choose.

Why a career with Wallara?  Because when you join Wallara, you’ll join a movement! We’re driving social change for people with different abilities and we’re having a good time doing it! We’re passionate, professional, and purposeful about our mission. We also value innovation, collaboration and celebration. It’s just the way we roll!  If you believe the future is inclusive, you’ll feel right at home with us.

2023 South East Business Employer of Choice Award Winner

This award recognises organisations that are committed to investing in the development of their people. We do this by reinforcing shared values with a united purpose which establishes a distinct Employee Value Proposition. We also invest in wellbeing, promote work life balance, have a talent growth strategy that demonstrates best practice and are creating a culture of business excellence.

The Wallara Way:

• Be creative and push the boundaries

• Think client first

• Do the right thing

• Together we make a difference

• Have fun and celebrate awesomeness

How to apply

If you are seeking a challenging and rewarding role, please apply through SEEK.  Please note, applications must include a resume and cover letter and only applications that meet the selection criteria will be considered. 

For more information, please contact *********@wallara.com.au  

Recruitment process

Your application will be reviewed against the position requirements. If shortlisted, we’ll contact you by email or phone to arrange a phone screening interview. If you progress beyond the phone screening, we’ll invite you to a formal in-person interview.

We are committed to making our recruitment process accessible to everyone. If you have questions or need adjustments, please contact *********@wallara.com.au

While we will consider all requests, availability may depend on what can reasonably be provided.

Catch us on Youtube - WallaraTV, Facebook & Instagram!

Our clients come from all communities and so do our people. Wallara is an equal opportunity employer – all abilities and from every walk of life, inclusion is why we exist. If you share our values and want to drive social change to empower people with different abilities, Wallara may be your next workplace.