APC STORAGE TECHNOLOGY (PTY) LTD as part of APC GROUP is a leading national supplier of warehouse and office storage solutions. We specialise in the design, manufacture, installation, and servicing of a wide range of storage products including pallet racking and shelving.

We are offering a full‑time IT Systems Support Administrator role within our WA team, providing hands‑on experience across systems and user support.

THE ROLE:

Core Responsibilities

• Provide first-level support

• Provide technical support to users (in person, phone, email, or remote tools)

• Diagnose and troubleshoot hardware, software, and network issues

• Install, configure, and update desktop OS and applications

• Set up and maintain desktops, laptops, printers, and mobile devices

• Configure, manage and maintain Windows server and system applications

• Perform system upgrades and migrations

 System & Network Support

• Monitor and maintain IT systems and networks

• Support network connectivity issues (Wi-Fi, VPNs, LAN)

• Perform routine system checks and performance monitoring

• Diagnose and resolve server, application, and infrastructure issues

• Manage DNS, DHCP, and IP addressing

• Troubleshoot network issues and outages

 Security & Access Management

• Implement and enforce security policies and procedures

• Monitor systems for security breaches or vulnerabilities

• Manage firewalls, antivirus, and intrusion detection systems

• Install and maintain antivirus and security patches

• Perform patch management and system hardening

• Handle user authentication and access control (Active Directory, email, apps)

 User & Access Management

• Create, modify, and remove user accounts

• Manage permissions and roles (Active Directory, cloud platforms)

• Support password resets and access issues

• Ensure proper data access governance

 Hardware & Asset Management

• Maintain inventory of IT equipment and software licenses

• Coordinate repairs, replacements, and upgrades

• Set up new employees with IT equipment and access

 Maintenance & Upgrades

• Perform regular system updates and patching

• Troubleshoot and resolve system errors and outages

• Recommend improvements to IT infrastructure and processes

 Backup & Recovery

• Perform regular backup

• Maintain data backup systems

• Implement and test disaster recovery plans

• Restore data in case of system failure or data loss

 User Support & Training

• Respond to help desk tickets and service requests

• Create and maintain IT guides and documentation

• Keep records of issues, fixes, and system configurations

 Project Support

• Participate in IT infrastructure projects and deployments

• Assist with system integrations and migrations

• Recommend technology improvements and upgrades

• Automate routine tasks using PowerShell, Python, SQL etc.

THE REQUIREMENTS:

• Strong knowledge of operating systems and Windows/Cisco networking

• Problem-solving, troubleshooting and analytical thinking

• Good communication and customer service

• Time management and multitasking

• Teamwork

• Certificate IV or Diploma in Information Technology (preferred but not mandatory)

Candidates should hold valid Australian working rights without any restrictions. Only shortlisted applicants will be contacted.