SOS Technology Group is seeking an IT Support Technician with the drive and determination to join our helpdesk team. 

We are looking for an individual who is a natural problem-solver, can work with our team to successfully address challenging user computing issues, and is accustomed to leveraging technical training opportunities to improve their skills.

This role is based from our Maitland office, so applicants will need to be local.

Job Tasks and Responsibilities

• Performing new system run-ups, including configuration, imaging, patching, and deployment of hardware and software.

• Helpdesk duties (remote, telephone and email support).

• Maintaining client up-time and improving their IT productivity through effective remote monitoring.

• On-site service, maintenance, problem identification and resolution activities. 

• Participation in project rollouts, including migrations and infrastructure upgrades.

• Motivation to learn new technologies, systems management, and maintenance processes. 

• This position requires dedication, persistence, great communication, effective utilisation of provided resources, and unbeatable customer service.

Skills and Experience

• Certificate III in Information Technology, Bachelor’s degree in IT or a related discipline (completed or currently studying – highly regarded).

• Previous experience in a similar role an advantage. 

• Strong customer service skills to communicate with customers, vendors, and staff.

• Well spoken, organised, detailed-orientated, dependable and flexible.

• Experience supporting Microsoft Windows Desktop, Server, and 365 products.

• Knowledge and understanding of networking fundamentals and concepts, including IP subnetting, routing, wireless, and troubleshooting skills.

• NSW Driver’s licence.

Successful candidates will be expected to undertake prescribed vendor training in products and technologies such as Microsoft 365, security software administration, and firewall appliance management.

What we offer

• A supportive workplace and engaging team.

• The opportunity to grow and develop your skills through training, active participation in technology rollouts, and migration projects.

• A friendly, supportive work environment with a strong emphasis on collaboration and teamwork.

• Monthly Team Lunches.

If you have the experience and the desire, send us your resume, we'd love to talk to you.