Level 1 Network Operations Analyst

About the Role: At DXC Technology, we harness the power of technology to deliver mission-critical IT services that drive business outcomes. As a Level 1 Network Operations Analyst, you will be part of a high-performing team responsible for the first line of support in a dynamic, multi-vendor environment. This role is ideal for professionals who are passionate about network operations and thrive in a collaborative, fast-paced setting and looking to progress their career.

You will have a close relationship with our L2 technicians to provide 24x7, 365 days a year support. This role will require the availability to work rotating shifts part of this support.

Key Responsibilities

• Perform initial triage and verification of network events and alerts

• Log and manage incident records in alignment with ITIL standards

• Respond to inbound support calls and create incident tickets

• Troubleshoot and resolve incidents or escalate to appropriate teams

• Coordinate with vendors and field services to ensure timely resolution

• Document root cause analyses (RCAs) and support RMA processes

• Investigate, diagnose, and validate incidents upon contact

What We’re Looking For

• Bachelor’s Degree or Diploma in Information Technology or related discipline

• 1–3 years of experience in networking or network support roles

• Strong communication and interpersonal skills

• Ability to operate effectively in a multi-vendor environment

• Familiarity with ITIL processes and service management principles

• Certifications such as CCNA or CIPA are highly regarded

Technical Proficiency

• Cisco networking devices, including Meraki

• Working knowledge of Palto Alto

• Understanding of SD-WAN technology

• HPN devices (H3C, ProCurve, 3Com, Aruba) – optional

• F5 technologies

Why DXC? At DXC, we value inclusion, integrity, and innovation. You’ll be empowered to grow your career, supported by a global team that’s committed to delivering excellence for our customers and communities.