Newcastle NSW | Armidale NSW | Townsville QLD
Competative Salary + Bonuses + Professional Development

Verve Partners is partnering with RMT, a well-established and growing Managed Services Provider to recruit an experienced Level 3 Support Engineer.
This organisation has built an outstanding reputation for delivering exceptional service and technical expertise across a diverse client portfolio, ranging from regional organisations through to large enterprise environments.
If you're an experienced MSP professional looking for a role that offers variety, technical challenge and genuine career progression, we'd love to hear from you.

What's on Offer?

• Quarterly bonus program
• Funded professional development
• Salary increase for approved certifications
• Strong internal career pathways
• Supportive team environment
• Exposure to modern cloud, networking and security technologies
• Opportunity to work with a broad range of clients and industries

The Role As a Level 3 Support Engineer, you'll act as a senior escalation point within the Service Desk team, supporting multiple client environments and resolving complex technical issues.

Key Responsibilities

• Provide Level 3 technical support and escalations
• Troubleshoot Microsoft 365, Azure and infrastructure issues
• Support networking and security environments
• Mentor junior engineers
• Maintain technical documentation
• Collaborate with project delivery teams
• Deliver exceptional customer service

About You
Essential Experience

• Previous MSP experience
• Microsoft 365 administration
• Microsoft Azure
• Windows Server
• Active Directory
• Microsoft Intune
• Cisco Meraki
• Strong networking and troubleshooting skills

Highly Regarded

• Compliance and governance exposure
• Essential Eight / ASD Essentials experience
• Microsoft certifications

Next Steps
For more information or a confidential conversation, please contact Germaine Samuels ger•••••@vervepartners.com.au

We acknowledge and pay our respects to the Traditional Owners of the land on which we work and live. We pay our respects to the First Peoples of this country, their culture and Elders past, present and emerging. We recognise that this land was and always will be Aboriginal and Torres Strait Islander land. We acknowledge and pay our respects to the Traditional Owners of the land on which we work and live. We pay our respects to the First Peoples of this country, their culture and Elders past, present and emerging. We recognise that this land was and always will be Aboriginal and Torres Strait Islander land.