Are you a passionate, driven individual with experience in the finance industry? Join Loan Market Newcastle, an award-winning and rapidly growing Mortgage and Finance Broking office, and play a key role supporting both our Residential and Asset Finance teams.

The Opportunity
We are looking for a Client Service Manager who can support across Residential and Asset Finance. While asset finance experience is highly regarded, we are open to the right person from a strong residential background who is keen to learn and grow into the asset space.

This is a dynamic, hands-on role that blends loan processing support, asset finance quoting, and exceptional customer service. You will be a critical support person to our brokers and a key touchpoint for our clients.

Key Responsibilities
You will work closely with our residential and asset finance teams to:

• Assist with asset finance quotes, applications, and general deal support.

• Support the processing of residential loan applications from submission through to settlement when required.

• Liaise with clients, brokers, lenders, solicitors, and suppliers to ensure smooth and timely outcomes.

• Make client calls post-settlement to ensure a high-quality customer experience and maintain strong relationships.

• Collaborate on reviewing and submitting loan applications across both resi and asset.

• Develop knowledge in loan structuring and asset finance solutions across multiple lenders and funders.

• Support the day-to-day operations of the office and contribute to team performance and targets.

Why You’ll Love Working With Us
We are committed to building a supportive, high-performing team culture:

Professional Growth: Ongoing internal training, professional development opportunities, and courses through our aggregator, with exposure to both residential and asset finance.

A Modern Workplace: A modern office in Hamilton, close to cafes, restaurants, and pubs.

Celebrating Success: Regular team lunches, events, EOFY celebrations, Melbourne Cup functions, and Christmas parties.

Extra Time Off: Enjoy an additional paid day off for your birthday if it falls on a workday.

What You’ll Need

• Experience in loan processing, client service management, asset finance, or a similar finance support role.

• Asset finance experience is preferred, but not essential for the right candidate willing to learn.

• Strong customer service and communication skills.

• Ability to work collaboratively with a positive, proactive attitude.

• Australian Citizenship or Permanent Residency.

• A willingness to support both Residential and Asset Finance functions as required.

If you’re looking for a varied role that offers exposure to both residential lending and asset finance, and you enjoy being the go-to support person in a high-performing team, we’d love to hear from you.