Our vision is to be a leading public university of technology recognised for our global impact. We are a dynamic and innovative university, ranked by the Times Higher Education as Australia's top young university, and located centrally in one of the world's most liveable cities. With a culturally diverse campus life and extensive international exchange and research programs, UTS prepares graduates for the workplaces of today and tomorrow.

About the Team

Student Services Unit is part of the Division of the Deputy Vice-Chancellor (Education and Students).

The Accessibility Service offers a range of support services to students with disabilities or ongoing health conditions. The Accessibility Service is part of the Students Services Unit providing a suite of services which includes the University Careers Service, Counselling Service, Health Service, Higher Education Learning and Presentation Support (HELPS), Housing Service, and the Accessibility and Financial Assistance Service.

About the Role

The Operations and Systems Coordinator is responsible for operationalising the Accessibility services offered to students to ensure that the Access system is catering to the range of student, professional, and academic staff users to deliver quality and transparent services in a timely manner. The position is focused on the monitoring and development of workflow processes and procedures to support the team Accessibility Consultants to provide a quality service to UTS students with disabilities and ongoing medical conditions as well as Academic and Professional staff involved.

This position is integral for the Accessibility Service to meet legislative requirements and to ensure it is aligned with the University's commitment to student support and equity policies through the provision of services to students with disabilities and retention and success outcomes.

If successful in applying for this role, you will be responsible for: 

• Coordinating delivery of accessibility services, managing incoming requests, system processes, and administrative support to ensure timely and effective service.
• Designing and improving end-to-end workflows and procedures to enhance efficiency, consistency, and overall service quality.
• Collaborating with stakeholders to implement process improvements, resolve system issues, and support smooth operational delivery.
• Producing clear documentation, communication materials, and reports to support understanding, compliance, and data-driven decisions.
• Supporting and coordinating the student consultant program, including recruitment, training, and engagement in service improvement activities.

With examples, please outline within your Cover Letter, how you meet the following key selection criteria:

1. Proven capacity to interpret complex and highly detailed process and procedures.
2. Demonstrated experience analysing workflows, identifying inefficiencies, and designing end-to-end processes that enhance quality, efficiency, and user experience to support continuous improvement and implement enhancements informed by user needs and service priorities.
3. Proven ability to build effective relationships with internal and external stakeholders, gather and translate requirements into practical solutions, and support implementation of new processes and associated training.
4. Strong written and verbal communication skills, with the ability to present information clearly and develop user-friendly resources (e.g. clear process documentation, procedure manuals, communications, website content).
5. Demonstrated experience in reporting, data analysis, and developing dashboards or insights (e.g. Power BI) to inform service delivery and decision-making.
6. Demonstrated experience working with case management or service delivery systems, including system configuration, troubleshooting, and liaising with IT or vendors to resolve issues with ability to identify, prioritise and escalate proactively.

Remuneration & Benefits

Base Salary Range: $98,792 - $106,966 pa (HEW 6)

This role attracts 17% superannuation (pension) in addition to the base salary.

UTS staff also benefit from a wide range of Employee Benefits include flexible work practices, generous parental leave and salary packaging opportunities.

This position is part time (FTE 0.6, 21 hours a week) and appointment will be made on a fixed term basis for 8 months.

How To Apply

Please click the Apply link to be taken to the UTS website.  Here you can download:

• full details of the application process;
• a copy of the position statement; and
• information on remuneration, benefits, terms and conditions