Join a truly amazing team of banking specialists, delivering simple, digital-first banking solutions, with a strong focus on member outcomes, community impact, and ethical, values-driven service.

About the role

• Deliver outstanding customer support across phone, digital and written channels
• Proactively identify customer needs and refer to specialist areas
• Promote and guide customers to digital banking solutions
• Manage complex cases including lending, hardship, fraud and estates
• Provide clear, compliant documentation and follow-through
• Collaborate with internal teams (including operations partners) for seamless outcomes
• Identify process improvements and contribute to continuous improvement initiatives

• Tier 2 accredited (essential)
• Strong customer service background in banking or financial services
• Confident handling sensitive, complex member enquiries
• Solid understanding of KYC/AML, compliance and lending processes
• Excellent communication skills, clear, empathetic and practical
• High attention to detail with strong documentation skills
• Passion for digital banking and helping customers build confidence

• Purpose-driven organisation with strong values and culture
• Collaborative team environment
• Opportunity to drive real customer impact
• Ongoing learning and development

Learn more about Woodforde Group and how we can help you: 
https://woodfordegroup.com.au/At Woodforde Group we support and celebrate diversity and do not discriminate. We are for all people, regardless of difference, and know that the more inclusive we are the stronger our work culture and the better our service delivery will be. All employment is decided on the basis of qualifications, experience, merit and business needs. We encourage people of all ages, backgrounds, orientations and walks of life to apply and feel comfortable in their own skin.