My Fortress Accounting & Austax is part of a growing multi‑disciplinary financial services group providing accounting, taxation, financial planning and mortgage broking across North Queensland.

We are seeking an experienced and driven Practice Manager to coordinate accounting operations, governance, people processes and workflow control across our Accounting and Administration functions. This is a critical role and a trusted partner to our executive team.

This role also offers a structured career pathway for high-performing Operations Coordinators or senior administration professionals looking to step into Practice Management.

About the Role

This is a senior, hands‑on position responsible for the day‑to‑day operational performance of the practice.

You will bring structure, visibility and discipline across:

• People and capacity management

• Workflow and systems governance

• Billing, WIP and debtor control

• Compliance and lodgment oversight

• Operational reporting and decision support

You will lead the Administration function, reduce operational burden on accountants, and ensure workflows remain consistent, controlled and scalable.

Key Responsibilities

• Oversee the day‑to‑day operations of the practice, ensuring smooth and efficient delivery of services

• Lead and support administration teams, including workflow coordination, task allocation and escalation management

• Maintain robust checklists, controls and reporting standards within Xero and internal systems

• Maintain strong financial control and billing integrity across accounting services

• Oversee lodgment workflows and exceptions (including rejected returns), ensuring AML/CTF and ethical request processes are followed

• Oversee onboarding and ongoing maintenance of client data, including entity maintenance and changes across ASIC, CAS360, ABR or equivalent systems

• Provide regular reporting across workflow, utilisation, WIP, debtors and lodgments

• Lead tax season operational planning and workflow readiness, including capacity planning, rostering and resourcing, to maintain consistent delivery and client experience during peak demand

About You

You are an experienced practice, operations or office manager within an accounting or professional services environment. You will bring:

• Proven experience managing operations within an accounting or taxation practice

• Strong people management skills and experience leading teams of 10+ staff

• A strong understanding of workflow management, job systems and compliance obligations

• Confidence managing billing, WIP, debtors and operational performance

• High attention to detail with the ability to see the broader operational picture

• A calm, organised approach under pressure, particularly during EOFY

• Experience with systems such as FYI, Xero, Fin365 or similar (highly regarded)

Why Join My Fortress

• Join a well‑established and growing group with strong leadership support

• Play a critical, trusted role influencing how the practice operates

• Take genuine ownership as this role has real authority and impact

• Work closely with an engaged executive team that values structure and continuous improvement

• Work locally in Townsville within a stable, professional team

• Help shape how the practice grows, scales and operates into the future

Career Pathway - From Operations to Practice Management

At My Fortress, we are committed to developing strong operational leaders from within.

This role can also suit a high-performing Operations Coordinator or Senior Administration professional who is looking to step into a structured leadership pathway with support, training and mentoring.

How to Apply

Apply via SEEK with your resume and a brief cover letter outlining your experience in managing accounting or professional services operations, or your interest in progressing along an operations leadership pathway.