Why Join Us?

• Become part of an award-winning Aged Care Provider

• Collaborate closely with experienced Directors of Nursing and Corporate Team

• Free onsite parking available

• Supportive, collaborative and caring team culture

• Career Progression Opportunity

About the Role: 

We are seeking a Quality and Compliance Officer to join our team at Thompson Health Care!

You will be based at our Head Office, located at Suite 20, Level 4, 924 Pacific Highway, Gordon NSW 2072 however will be required to travel to our various homes.

This role is responsible for assisting Quality and Compliance team to ensure that all Thompson Health Care facilities adhere to the highest standards of quality and compliance. This role involves implementing, and monitoring quality assurance processes, conducting regular audits, and promoting a culture of continuous improvement.

Essential Requirements:

• Extensive experience in residential aged care

• Current AHPRA Registration (Essential)

• Valid Police Check (Essential)

• Current Driver’s License Class C (Essential)

• Strong knowledge of Aged Care Quality Standards and regulatory requirements

• Proven experience conducting audits and implementing quality improvements

• Excellent analytical, communication, and interpersonal skills

• High attention to detail and strong problem-solving capability

• Proficiency in quality management systems and compliance software

• Ability and willingness to travel to multiple sites

Key Responsibilities

• Conduct desktop and on-site audits to assess compliance with Aged Care Quality Standards and implement improvement actions

• Monitor and support quality assurance processes to ensure ongoing compliance with ACQSC standards

• Identify gaps in practice and provide guidance to support corrective actions across facilities

• Support complaint resolution processes, including documentation and investigation of incidents

• Prepare reports on audits, quality indicators, and compliance performance

• Maintain accurate documentation of audits, investigations, and compliance activities

• Monitor regulatory updates and ensure practices align with current legislation and standards

• Attend site leadership and quality meetings, actively contributing ideas and insights.

• Experience in Lee Care (electronic clinical management), electronic medication management systems, and Moving on Audits (MOA) is highly beneficial.

About Thompson Health Care:

We are a family-owned company, with five decades of experience in aged care across NSW. Our focus is on delivering the highest standard of care and service in environments that are safe, welcoming and genuinely homelike.

Thompson Health Care promotes a safe, inclusive and supportive culture, with a strong emphasis on education, leadership development and clear career pathways.

How to Apply?

If this sounds like something that you or your network might be interested? Click “APPLY NOW” to this amazing opportunity, alternatively you can contact People and Culture Team on 02 8467 9*** for a confidential chat.

Please note:

•  there are no mandates of Covid-19 vaccination now, but we strongly recommend all candidates to be vaccinated against Covid-19. 

• that unsolicited applications from Recruitment Agencies will not be considered at this time