This role is for a Part-Time Receptionist to join a mission-driven Psychology Clinic with a brand-new model of mental healthcare. We are looking for an organized, compassionate professional to act as the "face" of our clinic , ensuring our front desk operates with absolute precision.

Since Psychology Outcomes opened its doors in 2020, we have created a unique model of working that not only increases the effectiveness of therapy for the clients we treat but has been shared with organisations and clinics across Australia, the USA, and Europe.

We have developed a new model of mental healthcare, underpinned by two innovations unique to our clinic:

1. We can identify and forecast by the second appointment which clients will not improve by the end of treatment.

2. We can offer additional support to those clients at no cost, changing the course of their mental health trajectory.

We call this our "Care Pathways Model". In addition to individual therapy, the add-on supports offered on-site include an 8-week Mindfulness Group, a Sleep Coaching Group, and a Yoga Group. Our ultimate mission is to achieve 9 out of 10 clients getting better—a feat never before achieved by a psychology service.

We are currently recruiting for two identical part-time roles to seamlessly share the clinic's operating hours (9:00 AM – 7:00 PM, Monday to Friday). To provide maximum team balance, redundancy, and connection, this position operates on a structured, predictable fortnightly rotating roster:

• Week A (Morning Shift): Monday to Thursday 10:00 AM – 3:00 PM, Friday 9:00 AM – 2:00 PM (25 hours)

• Week B (Afternoon Shift): Monday to Friday 2:00 PM – 7:00 PM (25 hours)

• Note: You will enjoy a valuable 1-hour daily collaborative overlap window with your co-receptionist from Monday to Thursday (2:00 PM – 3:00 PM) to manage handovers and shared administrative projects cleanly.

• Client Journey & Calendar Management: Welcome arriving clients with genuine warmth. Manage inquiries via phone, email, and web to fill practitioner schedules 30 days in advance, aiming to convert at least 10 inquiries into active bookings per week.

• System Operations: Follow established internal checklists to accurately navigate and input database records into our practice management software and financial platforms.

• File Auditing: Systematically review client records to ensure all vital paperwork, Consent Forms, Mental Health Care Plans (MHTPs), and NDIS documentation are fully uploaded prior to initial consultations.

• Financial Care: Securely process client invoices and point-of-sale payments. Proactively track outstanding invoices via polite follow-ups to keep total clinic debts within advised targets.

• Community Outreach: Build local relationships by distributing newsletters, thank you cards and other communications to our referring GP network; and updating availability blocks across community NDIS groups.

The ideal candidate doesn't need to be an IT mastermind, but you must possess high confidence when navigating software and cloud-based databases, with a methodical approach to following step-by-step technical documentation.

We are searching for someone who brings:

• A warm, empathetic, and highly professional communication style (both on the phone and in writing).

• Exceptional organization and the capability to follow a structured task checklist.

• A process-oriented mindset with high attention to detail and data accuracy.

• A willingness to collaborate closely with our team to refine day-to-day front-of-house efficiencies.

Psychology Outcomes prioritises team culture. We believe that when people feel safe, supported, and valued, outcomes improve for staff and clients alike. We actively invest in our workplace environment through:

• An annual team retreat

• Weekly celebrations of positive client stories

• Monthly structured wellbeing check-ins

• Ongoing career coaching and professional development

"I feel like there is always a solution when I have a challenge or a problem" "I feel the ability to truly be myself here and that it's celebrated" "I feel comfortable to provide feedback to my manager & supervisor because they made me comfortable receiving feedback"

• Impact: Almost 1,000 clients treated since 2023

• Engagement: An average of 6.6 sessions per episode of care

• Status: Rated a "Super Shrink Clinic" with clinical outcomes sitting in the top 25% worldwide

If you want to join a cutting-edge service making a measurable impact in the Geelong community, we would love to hear from you.

Please email your cover letter and current resume to **********@psychologyoutcomes.com. We will be reviewing applications and interviewing suitable candidates immediately.