Solve by Talent is partnering with the University of Sydney to recruit a Research Operations Specialist within Information and Communications Technology. This role will contribute to the delivery and ongoing operation of research systems that support research activity across one of Australia’s leading universities. 


Why join the University of Sydney? 

Join one of Australia’s leading universities at a pivotal time, where technology is evolving to better support student learning, teaching excellence, and research at global scale. 

ICT is central to the University’s mission, delivering the platforms, services, and partnerships that enable student success, strengthen teaching, and accelerate research impact. 

With strong investment and ambitious transformation underway, you’ll work in a large and complex environment where your contribution will have visible, meaningful impact across the University community. 
  

The opportunity 

As Research Operations Specialist, you will support and coordinate the delivery, operation and continuous improvement of research systems across the University.  

With a primary focus on Sydney FMS, the University’s Research Facilities Management System, you will help ensure research platforms are operational, well supported, compliant and aligned with the needs of researchers and research facilities stakeholders. 
  

What you’ll do   

• Coordinate day-to-day operational management of research systems, supporting availability, performance and reliability. 
• Support system users, triage issues and coordinate escalations with technical teams and vendors. 
• Maintain system documentation, workflows, knowledge base content, user guides and support materials. 
• Support testing, release processes, enhancements and service improvement activity across research systems. 
• Monitor usage and system performance data, producing reporting and insights for research stakeholders. 

What we’re looking for   

• Proven experience coordinating and supporting research systems, SaaS applications or related technology services. 
• Strong technical understanding of research systems, operational workflows and research technology environments. 
• Experience troubleshooting issues, identifying systemic problems and coordinating effective resolution. 
• Strong stakeholder engagement skills, with the ability to work across researchers, facility managers, vendors and ICT teams. 
• Sound understanding of cyber security, risk, compliance, identity and access management considerations in an ICT context. 

What’s in it for you?   

• 17% superannuation to support your financial future 
• Generous parental leave entitlements 
• Salary packaging options 
• Flexible and hybrid working arrangements 
• Career development and learning opportunities 
• Health and wellbeing programs, including Fitness Passport 
• Access to a vibrant, globally recognised university community 

Accessibility and inclusion 
  
University of Sydney is committed to providing an inclusive and accessible recruitment experience for all candidates. 

If you require any adjustments or additional support during the recruitment process, please let us know. This may include changes to the interview format, additional time, breaks, accessible interview locations, materials in advance, or other practical support to help you participate comfortably. 


Pre-employment checks 

Any offer of employment will be subject to the successful completion of required pre-employment and background checks. Ongoing employment may also require you to maintain relevant clearances or checks required for the role. 

To meet the University’s obligations under the National Higher Education Code to Prevent and Eliminate Gender-Based Violence, you may also be asked to declare whether you have been investigated for, or found to have engaged in, sexual harm or gender-based violence during previous employment or through a legal process. 


Sponsorship / work rights for Australia 

To be eligible for this role, you must have unrestricted work rights in Australia for the duration of the appointment. Visa sponsorship is not available for this position. 


How to apply 

If you’re looking to contribute to meaningful work in a world-class university environment, we’d love to hear from you. 
    
Apply now to join the University of Sydney.