In hospitality circles, your reputation precedes you. You’re the kind of leader who understands that great venues are built through consistency, strong team culture, warm service, and attention to detail.

At Sunburst Food Group Pty Ltd, we believe hospitality is about creating experiences people remember. We deliver vibrant food, genuine service, and welcoming spaces in the heart of the Blue Mountains.

We’re talking busy services, energetic teams, loyal locals, and venues that thrive on atmosphere, leadership, and operational excellence.

If you thrive in fast-paced hospitality environments, know how to lead from the floor, build strong teams, and create memorable guest experiences  this is your opportunity to grow with an expanding hospitality group.

Benefits

• Opportunities for professional development and career progression within a growing hospitality group
• Supportive team environment with a strong focus on work-life balance
• Employee discounts across all Sunburst Food Group venues
• Wellbeing initiatives and regular team-building activities
• A collaborative and inclusive workplace where your contributions are valued
• The opportunity to be part of an exciting growth phase across multiple venues

Task & responsibilities

Detailed Restaurant Manager Responsibilities

(including but not limited to)

• Oversee day-to-day restaurant operations to optimise efficiency, productivity, and service quality
• Develop and implement marketing initiatives to promote the business and increase sales
• Professionally engage and communicate with customers across various platforms including Google Reviews and social media
• Lead, motivate, and support the restaurant team to maintain a positive workplace culture
• Manage recruitment, induction, training, and ongoing development of employees
• Coordinate staff rosters and adjust shifts according to operational requirements
• Serve as the lead customer service contact, handling guest enquiries, reservations, and customer relations
• Act as the key liaison between management, staff, suppliers, and other stakeholders
• Establish, monitor, and analyse budgets, labour costs, and operational performance
• Develop and implement restaurant policies, procedures, and service standards
• Manage supplier relationships, purchasing, stock control, and inventory systems
• Ensure restaurant areas are maintained in a clean, organised, and compliant manner
• Handle unresolved and escalated customer complaints professionally and efficiently
• Conduct regular staff meetings and performance discussions
• Ensure compliance with food safety, WHS, RSA, and company policies
• Perform other duties as required to support business operations and growth
• Must be available to work weekends, evenings, and public holidays as required by hospitality operations

Qualification & experience

• Minimum 2 years’ experience in a Restaurant Manager role within a fast-paced hospitality environment
• Hotel Management qualification or Bachelor of Business (or equivalent) preferred
• Current NSW RSA certification
• Strong understanding of hospitality operations, customer service, and team leadership
• Knowledge of food safety regulations and HACCP standards
• Proven ability to manage staff, rostering, and day-to-day venue operations
• Strong attention to detail with a commitment to consistency and quality service
• Ability to work effectively in a fast-paced, high volume restaurant environment
• Excellent communication and organisational skills
• Ability to work collaboratively within a team-focused culture