The Retail Manager is responsible for the overall operation, performance, and profitability of the Oporto store. This role involves leading the team, ensuring exceptional customer service, maintaining food safety and compliance standards, managing financial performance, and driving sales growth in line with Oporto brand standards.

Benefits

Competitive Salary Package: $80,000 – $90,000 per annum (depending on experience and performance)with 12% guaranteed super

Overtime Payments: Overtime paid in accordance with applicable workplace laws and award conditions

Task & responsibilities

As a retail manager, you will be responsible for the safe, effective and efficient operation of the restaurant. You will be guest-obsessed, providing outstanding quality, service and cleanliness to our guests through your team. You will have your team lead a business portfolio (business system) to ensure outstanding business results whilst contributing to a culture of inclusiveness aligned with our cultural pillars: Growth Mindset, People Power, 100% Guest Obsessed, Stronger Together, Make a Difference

Your tasks will include:

Providing Safety Leadership

• Manage day-to-day operations with a focus on safe work practices that are compliant with local legislation and Oporto's standards.
• Ensure safety and security procedures are enforced

Creating a Guest-Obsessed Culture

• Interview, hire, train and supervise your team to deliver exceptional guest service on every occasion, in all sales procedures, demonstrating a ‘guest obsession’.
• Evaluate employee performance, promotions and disciplinary discussions and resolve employee grievances appropriate to your role
• Ensure that guests receive prompt service and quality food
• Execute the National Marketing Plan on your shifts to ensure our guests receive a consistent experience on every visit (correct pricing, marketing material displayed correctly)
• Responding to guests' inquiries and feedback about goods and services and provide appropriate corrective actions or escalation to ensure guest satisfaction with response
• Own (on your shifts) National incentive programmes to improve the guest experience.

Building the Brand (Business Planning)

• Utilise your business priority plan to continually improve your business performance.
• Review business results regularly and communicate to your team, with clear action plans implemented to achieve improvement.
• Participate in community engagement initiatives in your local area to improve visibility and build brand loyalty.

Leading a High-Performing Team

• Create a culture that emphasises growth, trust and accountability.
• Build your  team to ensure effective shift coverage with productive and proficient employees.
• Develop and maintain a succession plan that engages and retains your internal talent pipeline.
• Partner with your training coach to execute the business training plan.

Managing the Business (Profit and Controllables)

• Accurately project sales to ensure rostering and ordering support our guest obsession.
• Plan and prepare work schedules and assign employees to specific duties
• Manage controllables (own portfolio) to achieve profit goals.
• Conduct regular stocktakes of inventory, maintain stock records, ensure alignment within budget
• Order inventory as per requirements for sales projections

Qualification & experience

AQF Associate Degree, Advanced Diploma or Diploma or at least one year of relevant experience within Australia in a similar position.