Key Responsibilities

• Supervising front-of-house operations to ensure customers receive efficient, friendly, and high-quality service.
• Handling customer feedback, enquiries, and complaints professionally to maintain customer satisfaction and brand reputation.
• Preparing staff rosters, allocating team members to specific shifts and customer service counters and service areas to ensure smooth operations during peak and non-peak periods.
• Assisting in recruitment processes, including interviewing and onboarding new team members.
• Providing structured training and ongoing performance guidance to staff, including coaching on service procedures, sales techniques and conflict resolution.
• Monitoring staff performance, addressing workplace issues, and supporting management in performance reviews and disciplinary matters where required.
• Overseeing cash handling procedures, point-of-sale (POS) operations, and ensuring accuracy in daily reconciliation.
• Managing stock levels, conducting inventory counts, and coordinating stock ordering to prevent shortages or overstocking.
• Ensuring correct pricing, promotional displays, and product presentation in line with brand standards.
• Monitoring customer transactions and order processing to ensure accuracy and timely service, and determining appropriate corrective actions where required.
• Ensuring workplace health and safety, food safety, hygiene, security, cash-handling and loss-prevention procedures are enforced across the store.

Qualification

• AQF Certificate II or III (ANZSCO Skill Level 4)
• Minimum 1- 3  year experience required