About the Role

We’re looking for a confident, people-first Sales & Bookings Manager to become the heartbeat of our client experience. This is more than just a bookings role — it’s about building real relationships, creating unforgettable first impressions, and helping clients feel confident from enquiry through to appointment.

You’ll be joining a fast-paced, high-performing studio environment that values quality, creativity, and genuine customer connection. We want someone who brings energy, professionalism, and a sharp edge to everything they do.

If you thrive under pressure, love communication, and know how to turn enquiries into loyal clients, we want to hear from you.

Key Responsibilities

• Managing bookings across multiple studio locations 

• Handling high volumes of inbound and outbound client communication via phone

• Converting enquiries into consultations and confirmed appointments 

• Delivering an exceptional customer experience from first contact to booking 

• Building strong rapport and long-term relationships with clients 

• Managing booking systems and daily operational workflows 

• Responding to social media enquiries and online booking requests 

• Achieving KPI and conversion targets 

• Working closely with artists to match clients with the right style and experience 

• Consulting with clients on tattoo concepts and ideas (training provided) 

• Helping maintain the studio’s premium reputation and client experience standards 

About You

• Minimum 3 years’ experience in sales, bookings, client services, or similar roles 

• Strong communication and relationship-building skills 

• Confident, organised, and quick-thinking under pressure 

• Customer-obsessed with high attention to detail 

• Passionate about delivering quality experiences and outcomes 

• Comfortable working autonomously in a fast-paced environment 

• A natural problem solver with a proactive attitude 

• Passionate about creative industries, culture, and people 

• Looking to grow long-term within an ambitious and evolving business 

What You’ll Get

• Competitive salary + performance incentives 

• Opportunity to work alongside some of Australia’s leading tattoo artists 

• A creative, energetic, non-corporate work environment 

• A supportive team culture built on trust, respect, and collaboration 

• Career growth opportunities within a rapidly growing business 

• The chance to be part of a brand that values authenticity, creativity, and excellence