Are you ready to join the team at Australia’s newest Kenworth and DAF truck dealership? Welcome to Melbourne North Truck Centre, the latest addition to the extremely successful Hallam and Bayswater Truck Centres. As a full-service Kenworth and DAF Truck dealership, we offer new truck sales, parts, and mechanical servicing, proudly serving the North of Melbourne, including Ballarat territories. Currently operating from our interim location on Hume Highway in Somerton, we are eagerly anticipating the completion of our state-of-the-art dealership in 2028 in Mickleham, which is set to revolutionise the truck sales and service customer experience in Melbourne.

About the Role

This role will suit a self-motivated highly organised individual who enjoys working in a fast-paced environment.  You will be at the forefront of the customer journey from booking in vehicles to liaising with the customer until the job is done.  A good understanding of automotive mechanical concepts is a must to ensure you are able to fully discuss repair and service requirements with customers.

You may be an experienced Advisor working in the automotive / earthmoving / industrial area – or maybe you are a mechanic wanting to move off the tools and into an office-based role.

Duties & Responsibilities

• Scheduling and maintaining the bookings diary.
• Updating and communicating with customers on a regular basis.
• Raising and quoting repair orders.
• Computing costs, maintaining bill of materials and calculating rates for parts and service
• Maintaining accurate records for all warranty work and repair orders ensuring that warranty / replacement parts are stored as per manufacturer requirements
• Preparations of a variety of reports with efficient communication to the various stakeholders of the department 
• Assisting the wider service team with various duties to ensure the departments continue to exceed customer expectations
• Finalising work orders and preparing Invoices.

Skills & Experience

• Trade qualification or demonstrated industry experience preferred
• Strong interpersonal, communication and organisational skills 
• Ability to thrive in a fast-paced environment
• Excellent attention to detail, mathematic ability and customer focus
• Exceptional computer literacy and sound organisational skills
• An ability to work autonomously and as a team

Amazing Employee Benefits!

In return for your dedication and commitment you will receive excellent employee benefits: 

• Competitive and above award hourly rates $$$ 
• Ongoing development opportunities with an opportunity to build a successful long-term career

• Generous parental leave and study leave policies

• Opportunities to access volunteer days, apply for study leave and parental leave

• Opportunities to support community partnerships with our Group CMV Foundation
• Become part of the longstanding and highly successful CMV Group of companies
• Enjoy annual company dinners, picnics and other wellbeing initiatives
• Discounted Corporate Income and Health Insurance through multiple partners to suit your individual lifestyle.

If you have the skills and experience necessary and want to become an important part of our successful team then please click "Apply" to submit your cover letter and resume.

Please note: By clicking Apply now, you will be directed to the company’s career site to create an account or to sign in and finalise your application. Thank you for completing this short process. 

About Melbourne North Truck Centre

Melbourne North Truck Centre is a subsidiary of the CMV family-owned group of companies and are proud to be a privately owned Australian based company, with over 90 years of operation and experience. We have 2000 staff nationally and continue to grow, promoting from within and working with some of the best in the business.   

Our success is highly driven by our core values; Safety First, Can Do, Ask The Question, Do the Right Thing and Mutual Respect.  We apply these in equal measures to not only our employees but also our customers and the community.