We are HCLTech, one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

At HCLTech Australia, we value the unique perspective and contributions of all individual and we actively encourage applications from Aboriginal and Torres Strait Islander people to apply for this role.

Are you ready to be an important part of this ever-transformational journey?

Location: Melbourne

We are seeking an experienced SIAM Lead to establish, govern, and continuously enhance the Service Integration and Management (SIAM) operating model within a complex multi-vendor environment.

This role acts as the single point of accountability for cross-supplier service integration, performance governance, and service outcomes. You will work closely with internal teams and external suppliers to ensure seamless service delivery aligned to business objectives.

• Define, implement, and govern the SIAM operating model aligned to organisational service management strategy

• Establish and maintain clear process ownership, governance frameworks, and RACI models

• Design and manage escalation frameworks and service governance structures

• Chair governance forums and provide executive-level reporting on service performance

• Act as the central authority for cross-supplier integration and service orchestration

• Ensure consistent execution of ITSM processes, including:

  • Incident Management

  • Change Management

  • Problem Management

  • Configuration Management (CMDB)

  • Service Requests

• Drive collaboration across vendors to deliver end-to-end service outcomes

• Manage supplier performance against SLAs, OLAs, and KPIs

• Drive service compliance and ensure contractual obligations are met

• Lead integrated remediation and improvement actions across vendors

• Provide insights and reporting on service health, risks, and opportunities

• Own the Continuous Service Improvement (CSI) framework

• Identify, prioritise, and deliver service improvement initiatives

• Ensure alignment of services to business value and outcomes

• Lead SIAM transition, stabilisation, and ongoing maturity uplift

• Act as the primary escalation point for:

  • Major incidents

  • Service disruptions

  • Cross-supplier risks

• Drive resolution of complex service issues through collaboration and governance

• Proven experience in a SIAM Lead / Service Integration / IT Service Delivery leadership role

• Strong expertise in:

  • SIAM operating model design and governance

  • Cross-supplier service integration

  • ITSM frameworks (Incident, Change, Problem, CMDB, Request)

• Experience managing multi-vendor service environments

• Strong understanding of service performance management (SLAs / OLAs / KPIs)

• Excellent stakeholder and executive communication skills

• Strong decision-making, escalation management, and leadership capability

 Why Us 

We are one of the fastest-growing large tech companies in the world, with offices in 50+ countries across the globe and 219,000 employees. 

• Our company is extremely diverse with 165 nationalities represented.

• We offer the opportunity to work with colleagues across the globe. 

• We offer a virtual-first work environment, promoting a good work-life integration and real flexibility. 

• We offer comprehensive benefits for all employees.  

• We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect. 

Equality & Opportunity for All

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, Aboriginal and Torres Strait Islander people or any other protected classification, in accordance with federal, state, and/or local law.

Candidate Data Privacy Notice | HCL Technologies

We are committed to respecting your privacy and for the protection of your personal data. Your personal data will be collected and processed in line with our candidate privacy notice: https://www.hcltech.com/candidate-privacy-notice. This privacy notice will help you to understand what personal data we collect about you, how we use this personal data, and what rights you have regarding your personal data.  By replying to this email or submitting any personal data to HCLTech, you acknowledge that you have read and understood the candidate privacy notice and  have  provided your consent to the processing of your data for recruitment purposes as described in the privacy notice”.