We are looking for a part-time (2 days per week), experienced medical secretary to join our small neurosurgical practice in Newcastle.

As a single surgeon practice, our focus is on providing outstanding, individualised patient care. The role would suit someone who enjoys patient interaction with excellent communication skills, empathy and professionalism.

Specialist medical secretarial experience is essential as this role involves managing the day-to-day financial, billing, and support operations.

Required experience and attributes

- Experience as a medical secretary in a specialist practice

- Understanding of surgical billing including workers compensation, DVA and public hospital billings

- Experience with processing payments including ECLIPSE and HICAPS

- Knowledge of medical software (Clinic to Cloud experience desirable but not essential)

- Outstanding verbal and written communication skills

- Strong focus on customer service with a particular on focus on empathy and professionalism

- Ability to work autonomously with excellent organisational skills

Responsibilities

- Greeting patients during consulting

- Processing payments

- Surgical billings including ECLIPSE and HICAPS

- Co-ordinating theatre lists with private hospitals, anaesthetists and patients

- Patient bookings including telehealths

- Incoming call flow management

- Schedule management

- Assistance with letter correction

- Providing executive assistant support as required