Nano Business Technology (NBT) is looking for a hands-on System Deployment Coordinator to support the rollout of a new digital platform across our client's multiple operational sites.

This is an onsite role working directly from our client location in the Port of Brisbane, QLD, with travel to other project sites as required. You’ll be embedded with project teams to ensure the rollout lands successfully.

You’ll be working closely with site administrators, project teams and frontline users to help them adopt the system, use it correctly, and stay supported during go-live and hypercare.

About the role

You’ll play a key role in supporting rollout activities across pilot and broader deployment phases, helping each project move smoothly from preparation through go-live and into business-as-usual operation.

A big part of the role is onsite support and user hand-holding. That means sitting with administrators and end users, helping them navigate workflows, solving issues in real time, and building confidence during the transition.

Key responsibilities

• Support rollout delivery across multiple projects and deployment waves

• Assist with pre-go-live readiness activities including user setup, device checks and training completion

• Provide hands-on onsite support at the Port of Brisbane and other project sites

• Reinforce training through practical, on-the-job guidance

• Act as the first point of contact for user questions, issues and adoption challenges

• Coordinate and support post-go-live hypercare activities

• Log, track and escalate issues to SMEs, technical teams or vendors

• Support validation of migrated data and identify operational risks early

• Provide regular updates on rollout progress, adoption challenges and key risks

• Work closely with delivery leads, safety stakeholders and site teams

What success looks like

• Projects transition smoothly into the new system

• Administrators and users feel supported during rollout

• Issues are resolved quickly and don’t repeat

• Adoption improves rapidly after go-live

• Site teams trust the system and support model

About you

You’re practical, calm under pressure and great with people. You’re comfortable working onsite and building trust quickly with users who may not be confident with new systems.

You don’t sit back and coordinate from a distance. You get in, help people, solve problems and keep things moving.

We’re looking for someone with:

• Experience supporting a system rollout, implementation, or digital transformation

• Strong stakeholder engagement skills with frontline or site-based teams

• Willingness to work 5 days/week onsite in Port of Brisbane (QLD 4178) and travel to other locations

• Ability to explain systems and processes in a simple, practical way

• Strong organisation and problem-solving skills

Nice to have:

• Experience across construction, infrastructure, mining or similar environments

• Exposure to HSEQ, safety or compliance systems

• Experience supporting training, hypercare or adoption