• Planned and conducted quality assurance audits, analysing systems, data, and documentation to ensure compliance with organisational standards and procedures.
• Identified process variations and high-risk areas, and implemented measures to strengthen adherence to quality and operational requirements.
• Recommended and tracked corrective action plans to resolve non-compliance issues identified through audits and ongoing process monitoring.
• Collaborated with stakeholders and management to promote awareness of quality standards, procedures, and continuous improvement initiatives.
• Assisted in troubleshooting, diagnosing, testing, and resolving complex system and application issues.
• Developed and delivered technical guidance and training on application software and operational procedures.
• Analysed and resolved technical issues related to the installation, maintenance, repair, upgrade, and configuration of desktops, software, hardware, printers, internet, email, databases, operating systems, and security systems.
• Tested and diagnosed functional defects in systems and software code in accordance with established testing protocols and quality standards to ensure compliance with technical specifications.
• Conducted systems architecture reviews and assessments, recommending current and future hardware and software strategies.
• Prepared and maintained technical documentation, including procedural guides, operational manuals, technical reports, specifications, and maintenance inventory records.
• Developed and executed comprehensive test plans, test cases, and test scripts for network devices and services.
• Validated routing and switching protocols, including Open Shortest Path First (OSPF), Border Gateway Protocol (BGP), Multiprotocol Label Switching (MPLS), and Virtual Private Network (VPN).
• Performed packet capture analysis and investigated protocol behaviour using Wireshark.
• Developed and maintained network test automation scripts using Python, Robot Framework, and Ansible.
• Documented test outcomes, identified defects, and produced detailed technical reports with findings and recommendations.
• Participated in team meetings and communicated effectively with cross-functional teams to coordinate testing activities and project deliverables.

Benefits

Task & responsibilities

• Planned and conducted quality assurance audits, analysing systems, data, and documentation to ensure compliance with organisational standards and procedures.
• Identified process variations and high-risk areas, and implemented measures to strengthen adherence to quality and operational requirements.
• Recommended and tracked corrective action plans to resolve non-compliance issues identified through audits and ongoing process monitoring.
• Collaborated with stakeholders and management to promote awareness of quality standards, procedures, and continuous improvement initiatives.
• Assisted in troubleshooting, diagnosing, testing, and resolving complex system and application issues.
• Developed and delivered technical guidance and training on application software and operational procedures.
• Analysed and resolved technical issues related to the installation, maintenance, repair, upgrade, and configuration of desktops, software, hardware, printers, internet, email, databases, operating systems, and security systems.
• Tested and diagnosed functional defects in systems and software code in accordance with established testing protocols and quality standards to ensure compliance with technical specifications.
• Conducted systems architecture reviews and assessments, recommending current and future hardware and software strategies.
• Prepared and maintained technical documentation, including procedural guides, operational manuals, technical reports, specifications, and maintenance inventory records.
• Developed and executed comprehensive test plans, test cases, and test scripts for network devices and services.
• Validated routing and switching protocols, including Open Shortest Path First (OSPF), Border Gateway Protocol (BGP), Multiprotocol Label Switching (MPLS), and Virtual Private Network (VPN).
• Performed packet capture analysis and investigated protocol behaviour using Wireshark.
• Developed and maintained network test automation scripts using Python, Robot Framework, and Ansible.
• Documented test outcomes, identified defects, and produced detailed technical reports with findings and recommendations.
• Participated in team meetings and communicated effectively with cross-functional teams to coordinate testing activities and project deliverables.

Qualification & experience

2 to 5 years of relevant industry experience, supported by applicable professional certifications.